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Question

Change my personal email address on my personal Box account

  • May 27, 2025
  • 3 replies
  • 92 views
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I have a free personal Box account (even though Box requires me to put in a company name). I cannot find instructions on how to change my personal email address. All the instructions say I have to contact an administrator at my company, but this is a personal account that I set up. My work doesn't even use Box. How do I change my email address on my account?

    3 replies

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    Hi there,

    Welcome to the Box Community! 

    This issue should be best addressed by our Product Support. I have created a ticket for you and kindly check your email for updates. 

    Thanks! 

    C
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    For anyone following this. Product Support refused to help me because this is a personal account. I finally figured out (trial and error) that I could add my new email address in Account Settings, then once I confirmed it, I could make it my primary email address. It's not that hard to change the email address, but it was beyond hard to figure out how to do it.

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    Can someone please put in her the instructions on how to change a primary email address on a FREE ACCOUNT? 

    It is ridiculous that the feature is hidden.

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