I have a free personal Box account (even though Box requires me to put in a company name). I cannot find instructions on how to change my personal email address. All the instructions say I have to contact an administrator at my company, but this is a personal account that I set up. My work doesn't even use Box. How do I change my email address on my account?
Hi there,
Welcome to the Box Community!
This issue should be best addressed by our Product Support. I have created a ticket for you and kindly check your email for updates.
Thanks!
For anyone following this. Product Support refused to help me because this is a personal account. I finally figured out (trial and error) that I could add my new email address in Account Settings, then once I confirmed it, I could make it my primary email address. It's not that hard to change the email address, but it was beyond hard to figure out how to do it.
Can someone please put in her the instructions on how to change a primary email address on a FREE ACCOUNT?
It is ridiculous that the feature is hidden.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.