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Question

Add another account under same email

  • May 27, 2025
  • 1 reply
  • 10 views

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Hello

I am already associated with a Box account under the email address

[personal information--redacted]

.   We have some files in that account that we do not want other team members to access due to sensitive information.   

I was hoping to add a new account specifically for my sales team and place it on a different credit card. 

 

When I attempted to do so, it said "email already taken"

 

Please advise.  Thank you 

1 reply

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  • Author
  • Known Participant
  • 34746 replies
  • May 27, 2025

Hi there, 

Welcome to the Box Community!

This issue should be best addressed by our Product Support. I have created a ticket for you and kindly check your email for updates. 

Thanks!