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Question

Storage Usage Is Incorrect

  • May 27, 2025
  • 1 reply
  • 8 views

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My storage Usage shows 7GB/10GB, but is about 20MB/10GB.

Please run script, as https://support.box.com/hc/en-us/community/posts/6481091930131

1 reply

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  • Author
  • Known Participant
  • 34746 replies
  • May 27, 2025

Hi Yoda, 

Welcome to the Box Community, I'm happy to help!

The issue you encounter seems related to what is described in this article: Storage Usage Or File Count In My Account Is Incorrect

I've ran the script that will recount all of the files and how much storage is being used in your account, so you should now see the correct storage size available in your Box.

Feel free to write back in if you have any questions for me!

Best regards,