Skip to main content
Question

Box files removed and are not in trash: need to restore

  • May 27, 2025
  • 1 reply
  • 68 views
C
Forum|alt.badge.img

How do I get files that were removed and deleted from trash restored? I am within 2 days from the time they were removed.

    1 reply

    C
    Forum|alt.badge.img

    Hi Robert, 

    Welcome to Box Community and glad to help! 

    When Box purges your trashed content there is still a 14-day grace period for paying customers, during which Product Support can recover your content.  Beyond this 14-day grace period, however, files or folders purged from your Box trash may not be recoverable and may be lost forever. Please note that this recovery grace period does not apply to Free accounts. We are unable to support file recovery for our Free Individual plan. 

    Meanwhile, in order to manage your trash please feel free to visit this page. 

    Hope it helps! 

    Terms of ServiceAccessibility statement