Support Forum

Special Olympics Idaho has a statement that was mailed to I don't know where to make payment or view invoices in Box.  Thank You Tracy Painter  

I had already requested cancellation, but they billed me again. I have already requested a refund and eagerly await your response and full reimbursement of the amount paid.

Dear, good afternoon.I am about to purchase Box Business, in the characteristics it indicates that the storage space is unlimited. I need to have several TB, can someone confirm that it really supports that much space?From already thank you very much!

When we try to open a sheet we uploaded in Box, it opens in Notepad. I have checked the default apps for CSV files and they are set to Excel with no option on the computer (windows 11) to use Google Sheets as its web based.  The Box workspace integration is ticked and should execute ..   Support has been terrible.    Any help out there? Box wont refund the subscription

Can someone please tell me how I can recover my applications

私は外部ユーザーのアカウント管理をしています。外部ユーザーの権限をビューアーから削除へ変更することができません。変更ができないユーザーについては、アカウントの名前とメールアドレスも表示されません。原因はなにでしょうか。

Hello My co-worker left the company and I need to take over his account (I have his login credentials). How should I do ? thanks

Could you fix my Storage. I've deleted so much files but still show ”67.5GB out of 50GB used” .

I use box in my company organization.I would like to improve security by performing two-factor authentication using an app when logging in to an administrator account.I set two-factor authentication with an authentication app from the account settings, but the authentication code input screen is not displayed when logging in.What could be the problem?(I'm not fluent in English, so I'm using Google Translate)

Hi There support team,  I'm setting up my new Apple computer with Box sync. An files need to be synced (downloaded to the new computer) upon review today 3rd of July on Box web, I find there was an access from Box sync (on Mac computer) from Jakarta, Indonesia on Sat 1st July, then on Sunday 2nd of July I receive 2  unknown Whatsapp calls from Indonesia. I believe I've taken steps before to secure account (strong pass and 2 factor auth), but the coincidence of the Login and call from Indonesia makes me nervous there might have been a data breach. Is there a way to have more information (logs) from the Jakarta ip? whether there was full download of Synced folders?. Or, could you please let me know what steps to follow to confirm if there was a data breach? Thanks in advance  

I deleted all the files in the account and in the trash bin to reclaim space and store new files but still, the dashboard says I don't have any space. Please solve the issue

This forum topic is now CLOSED and will no longer be replied to. If you are interested in connecting with other Box software developers about the Box API, please join us at our new community site: forum.box.com We look forward to seeing you there! If you are looking for the regular support forum, you can still find that at Support Forum

Hi, I can log in but cannot create a password with my SSO Google login. I am unable to access documents without this password and whenever I try and create one I receive an error message. I have been trying to resolve this for a week and have called and made multiple posts. Please help.

Trying to complete assigned training through GE Learning, and when it tries to open BOX there is an error. I am a new GE employee having transferred from Nexus Controls. Please advise?

Hello support forum, I recently deleted a user from our Box account and transferred all the files to myself.  Unfortunately all the files are still unavailable and still have not been transferred to me.  This is causing a large disruption to my business.  I have contacted support over a week ago with no movement on the issue.  Any help would be appreciated.

I am trying to share with a folder or box account when being asked through the invite   I have to change my password to a stronger password,.  The old password is invalid, which is not true.  Please advise   I do not have a password associated with my bo account.   When trying to add a new password to my box account, I get an error also. Cannot create password.  Please advise.

Hi,I want to fetch admin privileges, Is there any API which can support this functionality?Please refer below attachment. Thanks

I am getting a permission issue when trying to get stream type 'admin_logs'. According to the docs I need to meet two requirements regarding permissions. I have done this and I am still not able to make the below call. This get call works fine if I am not trying stream type 'admin logs'. appUserClient.events.get({stream_type: 'admin_logs', created_after: "2023-05-28T10:53:43-08:00"}) Here is the error I received -  Error: Unexpected API Response [403 Forbidden | uep05cheidqaariv.0fe008256543ff1895b4b763a2c461912] access_denied_insufficient_permissions - Access denied - insufficient permission Below are the permission for the app creator/user and the app itself. 1.) I am a co-admin. Here are my co-admin permissions -  2.) App permissions -    What am I overlooking here? Any help would be greatly appreciated.

I am also having the same issue as others, no search functionality on the web browser, but strangely only for one of our users.  I can search fine, but another team member cannot, and when I log into his account on my computer, the search function doesn't work. He's been without the search function for half a day now, very frustrating.  Please fix ASAP.

Hi can anyone form the support team "run a script" for me to fixed the data inaccuracy issue regarding my "box storage size" please ? I just want to see the actual size availability of my account .    Thank you.

Hi, I can't see this issue mentioned elsewhere... I upgraded my Windows 10 laptop with the new Box Drive Software and after it transferred my files whenever I click on a Microsoft Word file in the Box Folder I get an error message saying the file "is not available" (image attached). If I move the file to my desktop it will open fine, but it won't open from the folder! Can anyone help? Thanks!

Support team, I need you to run a script for my account to fix data inaccuracy issues related to my storage size. Help me please Thanks in advance.

Hi Team Box,  I had issues related to the available storage space (shown as the storage limit reached but the space was available) that you have rectified by running a script. This issue happened three times in three months. I suggest that it will be more useful if you provide a button for running that script from the user end.

Hi There,  I want to upload large files from local to box using curl but I only tried developer token, now how should I get access/refresh token? Thanks. 

Storage says I'm getting to close to 10GB limit.  But, in reality I'm nowhere close.  Please fix this.