logging in to box drive

Hi Raghad, 

Welcome to Box community!

Can you try to manually reset Box Drive to see if this will resolved the issue. Follow the steps below:

To manually reset Box Drive on a Mac (File Provider Extension mode)

1. Quit Box Drive if it is running.
2. Download and open the Box Reset Tool zip file.
3. Open the Box Reset Tool from the Downloads folder.
4. Select Restart and then OK to confirm the restart was successful. 
5. Open Box from your application folder and log back in. 

If there are any issues with the above process, follow these alternative steps to reset Box Drive.

1. Quit Box Drive if it is running.
2. Open a Terminal window and run the appropriate command based on your macOS version and Box Drive version:
   macOS 11.x  and macOS 14.x with any version of Box Drive
   

   fileproviderctl domain remove -A com.box.desktop.boxfileprovider; defaults delete com.box.desktop; rm -rf ~/Library/Application\ Support/Box/Box

   
   macOS 12.x and macOS 13.x with Box Drive version 2.35 and earlier
   

   /Applications/Box.app/Contents/MacOS/fpe/streem --remove-fpe-domain-and-archive-unsynced-content Box ; defaults delete com.box.desktop; rm -rf ~/Library/Application\ Support/Box/Box

   
   macOS 12.x and macOS 13.x with Box Drive 2.36 and newer
   

   /Applications/Box.app/Contents/MacOS/fpe/streem --remove-fpe-domain-and-preserve-unsynced-content Box ; defaults delete com.box.desktop; rm -rf ~/Library/Application\ Support/Box/Box

   This command will:

   • Archive all files that are not synced (not uploaded to Box) from ~/Library/CloudStorage/Box-Box and move it to a new folder at:
     • ~/Box-Box (Archive) (macOS 11.x)

       Note

       If you already have a "~/Box-Box (Archive)" folder from a previous manual reset, the folder will be named "~/Box-Box (Archive) 2", or if that name is already taken, "~/Box-Box (Archive) 3", and so on.

     • ~/Library/CloudStorage/Box-Box (<current day and time>) (macOS 12.x and newer)
   • Exclude from the above archive files that are “up-to-date” or synced on Box
   • Re-create the parent hierarchy of the archived files
3. Restart Box Drive and follow the prompt to log back in.

 To manually reset Box Drive on a Mac (kernel-based mode)

1. Quit Box Drive if it's currently running.
2. Navigate to your ~/Library folder: In Finder, click the Go menu, press and hold the Alt (Option) key, and then click Library.
3. See if any files exist in ~/Library/Application Support/Box/Box/unsyncedFiles. These are files that have not been synced (not uploaded to Box). If these files do exist, and if you want to keep them, copy them to any location outside of ~/Library/Application Support/Box/Box/unsyncedFiles (such as your desktop) before proceeding with the steps below, which will delete these files.
4. Open a Terminal window and run the following command:

   defaults delete com.box.desktop; rm -rf ~/Library/Application\ Support/Box/Box

   This command will delete Box Drive preferences and application data

5. Restart Box Drive and follow the prompt to log back in.

Once you restart Box Drive, you can review any archived unsynced files (File Provider Extension mode) or unsynced files you moved elsewhere (kernel-based mode) and either upload them manually or delete them to free up hard drive space.

Reference article: https://support.box.com/hc/en-us/articles/360043697494-Using-Box-Drive-Basics

I hope that you find these helpful. Thank you for posting!

hi There!

Same issue here!

Tried the reset tool but nothing changed after reinstalling the drive.

It logs in with my personal email (hotmail) smoothly but can't log in with my work one (hbo / google).

Please let me know about your thougts. I'm happy top share my screen as well if it helps.

BEst,

I have the same problem. Just installed box on my Mac Mini M1 2020 on MacOS 15.4.1 (24E263).

I signed up using Google Auth. Successfully reseted my password.

Can I access box via browser (just tested Chrome.)

Cannot log in. Tried all the instructions above. Nothing works!

Leaves a bad taste in my mouth for a new user excited to try Box.