Skip to main content

Hello,


I am unable to create an account for <personal information-redacted>.  I cannof locate an existing account for this user under Managed Users or External Users.  Thank you,


Jeff Abare

Hi Jeff, 


Welcome to Box Community and glad to assist! 


The “Email already used in a Box account but not associated with an enterprise" message means that the user you are trying to invite already has a personal account associated with that email address.


To successfully add the user, please follow the fix posted from this article. 


Hope it works! 

Reply


Terms & ConditionsCookie settings