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Question

Cannot create account

  • May 27, 2025
  • 1 reply
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Hello,

I am unable to create an account for <personal information-redacted>.  I cannof locate an existing account for this user under Managed Users or External Users.  Thank you,

Jeff Abare

    1 reply

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    Hi Jeff, 

    Welcome to Box Community and glad to assist! 

    The “Email already used in a Box account but not associated with an enterprise" message means that the user you are trying to invite already has a personal account associated with that email address.

    To successfully add the user, please follow the fix posted from this article. 

    Hope it works! 

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