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We have been using Box to receive files from internal platforms and other sources, and for the past two years, we've been using Box Drive on our Windows server to sync these files from the cloud. However, as of yesterday, Box Drive has stopped automatically syncing files from the cloud to our Windows server. Interestingly, if we delete or add a file on the Windows server, it syncs correctly to Box cloud. No errors appear, but to trigger a sync from the cloud, we now have to log out and back in.


Here are the steps we've already tried without success:


  • Logged out and back in to see if the issue resolves

  • Rebooted the server

  • Uninstalled and reinstalled Box Drive

  • Deleted files to free up space

Could you please assist us with resolving this issue?

I report the same thing on multiple local computers. The files in the cloud are younger than on the computer, and even if I restart sync, box drive, computer, etc, I can't get sync to upload the cloud version to the computer.

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