One of our users, <personal information- redacted>, has an active account but has been unable to use this account as the user never received the confirmation email and cannot reset the password. Last time we had a similar problem, one of our users was placed on a block list because initially their first few emails had bounced. Could you please see if this user is on that list and remove them if so?
Question
New User Not Able to Receive Emails for Confirmation or Password Reset
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.