Support Forum

I am trying to change my email address as the account I signed up under is being closed. I changed it but made a mistake and was off by a letter. Im trying to fix that but it keeps giving me error messages and will not let me add the new email address. WHat is going on and what cn I do? Thanks. LSJ

こんにちは。 私はある企業様からBoxにゲストとして招待されました。 しかし、携帯からOkta Verifyアプリを削除してしまい、現在MFA（二要素認証）ができず、ログインできない状態です。 招待元の企業とは直接連絡が取れず、管理者の方に連絡もできません。 Boxサポートにて対応または管理者への連絡が可能でしょうか？ 私のBoxログインメールアドレス：<personal information-redacted> よろしくお願いいたします。

I have a box enterprise account as part of one my company’s seats. Whenever I try to login, I am told my email is not linked to an account and directed toward creating a free business trial account. I have logged in before and was even able to rest my password. Now I’m unable to access anything.

Hi. I had 2FA enabled for my phone number. I wanted to change it to app so I removed the phone 2FA and tried to setup it with app code. When I do that, when I enter the code it says the code is wrong. Can you help me?

I’m testing Box’s platform as part of a document collaboration project, and I came across the Box AI feature — which looks promising.However, when I checked the documentation and my developer console, I couldn’t find any way to enable or access Box AI through the API or UI. I’m currently using a Developer/Free Box account with a custom app and JWT authentication.❓My Question:Is Box AI available for free developer accounts, or is it restricted to enterprise-tier plans only?Also, if it’s restricted: Is there any way to trial or preview it during development? Are the Box AI APIs (e.g., “ask” endpoints) accessible via app users or only through the Box web UI?

Let's assume all my notes on the box have metadata that says “Meeting Date.”How can I do a search that basically says, “Show all my notes that have a meeting date between X date and Y date”?

Many of my clients are Australian government agencies, and this is an ever increasing requirement for us to have all of our data onsite.  In the past you have only had this available to large clients, where as we are an SME.Has this changed, or will we need to migrate of Box.com (we have been a long customer and like the product)?

Box app prompts me to login via website, all goes well logging in, but when I go to open via the app (after uninstalling and re-installing several times), it kicks me back to the log in screen.

    Email already used in a Box account but not associated with an enterprise

Can general task and or Approval tasks can be assigned to external users?

Hello, I'd like to be able to access my company's Box drive but would need to do so with a company email address that's associated with my free account. Best way to handle?

Hi, I’d like to make it so only certain users in my organization are allowed to share/create shared links for folders/documents. How can I achieve this? For example,I don’t want user “A” to be able to externally share any document or folder outside the organization (owned by them or others). I only want “A” to be able to download, and view files/folders. What settings do I need in place to achieve this result?

I have setup SSO (Azure) and able to login with my account. Whenever I add users with permissions to Box, the get stuck in a loop saying “Invalid login credentials” and “continue”

アカウント確認メールの有効期限が切れてしまったため、再送信をお願いします。

Our Account administrator’s email account was hacked and he has not yet restored access. Now he is locked out of Box.com and the Box Drive Desktop application. How can he get this restored? 

Hello,I tried to upgrade my account but was unsuccessful. I received the following message:"There was an error processing your request. Your account needs further verification, please submit a ticket at support.box.com."I would appreciate your assistance in completing the upgrade.

Hi, I’m using an Individual Box account and experiencing a persistent login loop with Box Drive on macOS. No logs are being generated in ~/Library/Logs/Box/, and I’ve already tried:  Reinstalling Box Drive completely Removing all Box-related files and cache Setting Safari as default browser Giving Full Disk Access to Box, Terminal Uninstalling antivirus (Avast) Testing on a new admin user account (same result)  macOS version: [your macOS version]Box Drive version: [your Box Drive version] Any help would be appreciated!

How can I “remove download” from a folder if only a few items are downloaded and the rest are online?I have a folder with over 1,000 items, but only 30–40 were downloaded for offline use.I’d like to make the entire folder online-only, but when I right-click on it there’s no “remove download” option. It seems I have to manually find those 30–40 items and remove the download from each one. Is there an easier way? *without signing out.. 

I see others have this problem. I need to add users who (a) have other box accounts and (b) who are not part of our enterprise but need to have admin permissions.  Could you please assist?

I just started using Box Drive.  The contents in the local PC folders are not showing on the Web version

Sorry, I'm not good at English. I try my best.😣I've sorted out my box. I have accidentally deleted a folder and had it removed from the trash and need to have it restored, but I check the Storage space is still labeling error.I need my folder(data) and my storage back, please.  

I’m getting the “you cannot upload files to this folder” type of error when trying  to save a file using box drive.  I can upload it from Box itself, but not through Box Drive.  So I guess is not about permissions.It’s not widespread.  So far, just a particular folder.Thanks in advance for any assistance.

Hi, I’m trying to set up an authenticator app and Box is not accepting any codes from it. I switched to SMS and finally email - none of the codes that Box is sending are accepted during login.Can you help?H B41N5

Was doing some troubleshooting for a client using a trial account and accidentally forgot to cancel. I understand this was my mistake, but am looking for any kind of refund even if it is partial. Cannot find a way to directly contact support. 

I need to write some massive files and I have not got enough local storage to buffer them locally before they land on Box. Is it possible to write directly to a file located on Box? I am currently exploring Box Drive as a solution for this but I have not yet been successful in avoiding local buffering. I am attempting this from python so it is also possible to use the Box python module for this which I have not yet attempted.I’m betting this is an easy question for some of you more seasoned Box users. Thanks,Hurtado