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Question

first time user can't do ANYTHING no tech support

  • September 2, 2025
  • 1 reply
  • 98 views
B

A client is trying to share a file with me and his share link does not work. My free account does nothing to help. This is wasting my time

    1 reply

    Rona Box
    • Rona Box
    • Community Manager
    • September 3, 2025

    Hi ​@boxedout, 

    Welcome to Box Community, and we’re here to assist regarding the shared content. 

     

    To add more context to this issue, do you mind sharing a screenshot of your error while trying to access the shared item? 

     

    We look forward to hear back from you! 

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