Hello,
Since you have canceled your Box account and are requesting a refund, the timeframe for receiving your payment back can vary. Generally, it may take several business days for the refund to be processed and credited back to your original payment method. The exact duration depends on factors such as your bank's processing times and the specific refund policy of Box. It's advisable to check your account statements and contact Box support directly for the most accurate information on your specific refund status paybyplatema

Best regards,
Mary

Hi ​@echobagel, 

Welcome to Box Community, and we’re glad to assist! 

It indicates that you have already collaborated with one of our team members. It seems that your case has been solved, otherwise you can reply to this thread and we’ll look further into this. 

Thanks for posting, and we look forward to hear back from you.