Support Forum

I use Box Drive with Mac OS and recently not all my files show up in Finder.  When I search I can find them, but only some folders appear in finder, not the complete list of all of our Box content.    I want to know if there is a way to reset this so everything appears in Finder. 

Account setup failure - I received the confirmation email and clicked the link 1 minute after it was received (telling me I had 15 minutes) and when I click it takes me to a link that says the link is expired. Again, received email at 1:12 PM and at 1:13 PM it says the link is expired and to contact an administrator. I don’t have an administrator for this. 

作成したファイルがエクスプローラーに表示されません。BOXには表示されます。フォルダを作成してから半月が経ちました。

Dear Team, I am unable to access a file that I was able to access since long timeI am forced to log out and when I try to log in I get an "Invalid login credentials" message.I have requested a password change but have not received a reply.The email address I have set up is disabled because was for my old company Can someone please help me because i have a lot of important files in my old Box drive ?Thank you in advance.

The user is not receiving the invite email after several tries - It is not being caught in spam.

「BOX DRIVE」cannot be installed. The error message is「An error occurred during the installation of assembly component {22D75DAD-658C-3109-91F7-4CB1A0729109}. HRESULT: 0X800736FD」  My computer's OS is "Windows 11 Pro".The CPU is "Intel Core i7".The RAM is 16GB.The .NET Framework version is 4.8.09032. I meet the necessary requirements. Could you please advise me on how to respond?

Hi, I’ve recently made a Box.com Business account. I am on the 14 day trial.  I am trying to use the Box Shuttle feature to transfer all my files from Dropbox to Box.com. I’ve read the guides and looked at the forums, but I cannot get the Box Shuttle integration to work properly. It keeps looping me back and forth to the website log-in and stating that my integration could not be verified. Could you please resolve this for me? I need it fixed as soon as possible. Thank you so much.

I have been sending Box Invitations to a shared External group of people.  A few questions:1 - how long does an invitation stay pending before it goes away?2 - Is there a way to see who / when I sent invitations that weren’t accepted? I forgot to update a spreadsheet and am backtracking!   Thank you! 

Hello,I am very tech illiterate.  I used to have the Box icon where I could create a file in Word, Excel, etc and then do a “save as”.  A very handy Box icon would pop up and then I could save my newly created file directly to Box.  I cannot figure out how to get that Icon back.  Any help is greatly appreciated.Regards,Elizabeth

ファイルの削除権限がないですが、どこに問い合わせすればよいですか？

確認用メールの15分が切れてしまったので再送信おねがいします

Can someone help how to reset my MFA? I have a new device and still have access to the old device. I want to reset my box MFA before I lose the old device. Can I do it on my own?

Signing is complete with boxsign and you receive a completed email, but some people cannot download the signed document from the email.Not everyone can't do it, but some people can't download it.If some people cannot download, some people have received an email, but  cannot download anything even if some people press the document name in the email.

Hi, I am looking for any information on encryption key rotation.

I ran a User Activity report and selected Shared Links > Shared link email sent. The date range was set Last 7 years. The report came out completely empty with zero records. This a business account that's been around since 2014 and has 13K+ shared links. I can't imagine that none were sent via email. Is this a reporting bug or is it possible that this report is accurate?

Dear support team, I have been using box drive on my desktop (windows for several months) and have always been able to access the files when offline. Since this morning, I get an error when I try to open a file from box for all different formats (xls, pdf, docx...). As soon as I am online again, the files open up perfectly. What can I do? Best, Tom

Specs:MacBook Pro, MacOS Ventura 13.7.6 Box Drive v2.43Issue:Box Drive is not appearing in Finder window under Locations after installation Box Drive is not appearing in menu barMore Info:Box Drive is running in the Activity Monitor - 5 processes in all Cloud Storage is checked in Finder > Settings > SideBar Restarted machine several times After force quitting all Box processes in Activity Monitor and removing Box from Login startup and then restarting machine, I was able to uninstall with BoxResetTool and reinstall but Box Drive is still not showing up in Finder or in the menu bar

Every time I upload a file I receive the same error message and and error box appears on desktop.The file is not open or in use and it does actually upload.

At IBM we have a deactivated user as they have left the company. We had box links attached to education that has disapeared along with this user and can no longer access those links.Would we be able to  reactivate these links and files?

We have created a new box account (Business plus). We want to take over box content of another domain/organization activities into this new account. What is the best approach to accomplish this?Currently my account does not allow the “other domain” content owner/admin to be made part of my license due to different domain names. Pls advise.

I noticed my Mac wasn’t syncing to Box online and realized that Box Sync wasn’t running. I clicked on the app in Finder, nothing happened. I deleted Box Sync from the Mac, reinstalled it, clicked on it, nothing happened. I’m running OS Sequoia 15.5.What’s the secret?

I was invited to collaborate, but the files do not show up. I went to notifications and there are none - what would be the next troubleshooting step?

I am trying to share a folder with colleagues who are NOT Box users so they can upload their videos. They cannot upload anything. What is the cheapest subscription I need to get that will allow them to upload (NOT just view)?  

When I right click a folder and select 'Make Available Online Only', nothing happens. In the folder Properties, it still shows Size: and Size on disk: as the same number. Is there another way to make files online only and get them off my local disk drive?

I just purchased the business plan for my business and we are getting a popup that we need more storage. I thought it was unlimited? each file is under 5GB.