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There was an error processing when I try to upgrade my account. It says:

Your account needs further verification, please submit a ticket at support.box.com.

Where can I submit the Ticket?

Hi ​@Lili

Welcome to Box Community, and we’re glad to assist! 

To help you evaluate your account and proceed with your Box upgrade, please email us at billing@box.com and work with our Billing team. 

 

Thanks for posting!