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Question

Upgrade

  • September 18, 2025
  • 1 reply
  • 32 views

There was an error processing when I try to upgrade my account. It says:

Your account needs further verification, please submit a ticket at support.box.com.

Where can I submit the Ticket?

1 reply

Rona Box
  • Community Manager
  • September 20, 2025

Hi ​@Lili

Welcome to Box Community, and we’re glad to assist! 

To help you evaluate your account and proceed with your Box upgrade, please email us at billing@box.com and work with our Billing team. 

 

Thanks for posting!