Hi Support
I am unable to receive any security code for two factor verification to log into my account. I had to creat this new account so sent this message. Please help ASAP as it has been months now and i need access to my documents stored .
Thanks in advance
Best answer by Rona Box
Hi
Good day!
I understand that due to your trouble generating an authentication code. Logging in to the Box Support site would be impossible. That’s why I sent you this link wherein you no longer need to sign in to submit a support case.
Hope it helps!
Hi
Welcome to Box Community, and we’re happy to help regain your Box access.
It shows that the Box account you have used to post in the community forum does not have Multi-Factor Authentication (MFA) configuration.
For us to assist, please reach out to the Box Product Support team using the email address linked to your affected Box account.
Thanks for posting, and we hope to get this sorted very soon.
Hi Rona
Thanks for getting back to me.
As mentioned in my earlier post, i am not able to log in to that account because of the MFA issue , thus could not log in with that here to share my problem with same account.
The only way i could get in here was to creat a new account to reach you. Kindly advice what i can do now.
Thanks!
Hi
Good day!
I understand that due to your trouble generating an authentication code. Logging in to the Box Support site would be impossible. That’s why I sent you this link wherein you no longer need to sign in to submit a support case.
Hope it helps!
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