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Hello,

my box account says I’m out of storage.

I have deleted a bunch of stuff and emptied the trash but the storage calculation doesn’t change. This was 12 hours ago (yesterday) and it’s still like this today, so I am stuck and cannot upload anything.

 

I’ve also tried to upgrade to a plan with more storage and it says there is an error in one of the fields (even thought they are all filled out correctly) so it seems I have nowhere else to go.

Can somebody please help with this urgently?

 

Thank you

Based on your description, the issue with your Box storage not updating after you've deleted files is a known system delay. It can take up to 24 hours for the storage calculation to refresh, especially after a large amount of data has been deleted. The best and most urgent solution is to directly contact Box Support. They have myfordbenefits the ability to manually refresh your account's storage calculation, which will resolve your issue much faster than waiting for the system to update on its own. You should also mention the error you're getting when trying to upgrade your plan, as they can help with that as well.

Thanks for the reply.

It’s been more than 24 hours and still nothing, but I’ll try to contact support.

Thanks

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