Need Help Releasing Email from Personal Box Account for Enterprise Use

Question

When we attempt to add me, the system shows:"Email already used in a Box account but not associated with an enterprise."This email is tied to a personal Box account I no longer need. I understand there is normally a 120-day waiting period before the email can be reused, but I cannot wait that long.Can someone from Box Support help delete the personal account or immediately release this email so it can be added to our Enterprise account?Thanks,

Rona Box · Answer

Hi ​@Thomas_TeamDR,Welcome to Box Community, and we’re glad to assist!Themessage prompt that your Admin has received is a reminder that your Admin isabout to add an existing Box user.To resolve this, please have your Admin to follow these instructions:Add a managed user, and after receiving the initial error message"1 user failed to be added", ignore the error message and press theSavebutton again. Saving a second time will begin the invitation process.This will send the user an email invite as well as a message in their Box account that they've been invited to join your Box enterprise account. Once the user accepts the invite they will be rolled into the enterprise.Web Application Pop-up:Email Invitation:For more, you can visit this article.Hope it helps, and if you have questions please let us know.

Sign up

Login with SSO

Login to the community

Login with SSO

Scanning file for viruses.

This file cannot be downloaded