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Question

Accessing backup codes for account

  • September 22, 2025
  • 1 reply
  • 180 views
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Hi there, MFA is already enabled on my account, but it seems when it happened the backup codes were either not captured & saved or have been misplaced. Is there any way I can re-generate these codes? Do I need to disable/re-enable MFA?

    1 reply

    Rona Box
    • Rona Box
    • Community Manager
    • September 22, 2025

    Hi ​@c2padmin, 

    Welcome to Box Community and we’re glad to assist! 

    I’ve submitted a new case and someone from Box Product Support team will reach out to you through email. Please keep an eye out and we will be in touch. 

     

    Thanks for posting, and we hope to get this sorted out very soon. 

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