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Good morning or day or night!

I had an account in Box but after having to change my iPhone, but my phone number is the same one, i cannot access my account as i cannot access to the 6-digit code. Is there any way that you could help me with this?

I’m writing from a new account as i cannot log-in with my other account.

Could you, please, let me know how to proceed as i would not like to publish my other email in the Box Community.

Best,

Juan

PS. Sorry for writing this to the Community but i have search without finding any solution other than the personnalize contact.

Hi ​@Juan_hotmail, 

Welcome to Box Community, and we’re glad to assist with your login issue. 

 

To get a closer look, please contact the Box Product Support team using the affected user's account. In order to submit a new case, please use this link.  

 

Thanks for posting, and we hope to get this sorted out very soon!

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