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Question

Reactivate Deleted User

  • May 27, 2025
  • 3 replies
  • 175 views
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I am a Box admin and deleted a users account. I am attempting to recreate it but am receiving an error "user is already part of your enterprise" when I try to share a folder with the user it says you cannot share with a deactivated account.

      3 replies

      Forum|alt.badge.img

      Greetings,

      I am in the IT department and am a Box admin. I am requesting instructions on how to reactivate a deactivated account. I do not see the option to do so. I followed the reactivation link and entered the users details and receive an error message to contact support. 

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      IntlBirdRescue

      Greetings,

      I am in the IT department and am a Box admin. I am requesting instructions on how to reactivate a deactivated account. I do not see the option to do so. I followed the reactivation link and entered the users details and receive an error message to contact support. 

      ​@community-manager What do I need to do to make a request to add a former user back to the account? There’s an endless maze of support pages, but I am not finding one that actually connects with customer support. Can you help?

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      Rona Box
      • Rona Box
      • Community Manager
      • September 23, 2025

      Hi ​@IntlBirdRescue, 

      Welcome to Box Community and we’re glad to assist! 

      I’ve submitted a new case and someone from Box Product Support team will reach out to you through email. Please keep an eye out and we will be in touch. 

       

      Thanks for posting, and we hope to get this sorted out very soon. 

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