Greetings,

I am in the IT department and am a Box admin. I am requesting instructions on how to reactivate a deactivated account. I do not see the option to do so. I followed the reactivation link and entered the users details and receive an error message to contact support. 

​@community-manager What do I need to do to make a request to add a former user back to the account? There’s an endless maze of support pages, but I am not finding one that actually connects with customer support. Can you help?

Hi ​@IntlBirdRescue, 

Welcome to Box Community and we’re glad to assist! 

I’ve submitted a new case and someone from Box Product Support team will reach out to you through email. Please keep an eye out and we will be in touch. 

Thanks for posting, and we hope to get this sorted out very soon.