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Question

Missing Folder

  • September 17, 2025
  • 1 reply
  • 102 views
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  • MLG
  • New Participant

Hello,

A folder went missing for all users, one of the admins can still access it through file explorer. Please advise how to reinstall to box.com

    1 reply

    Rona Box
    • Rona Box
    • Community Manager
    • September 18, 2025

    Hi ​@MLG,

    Welcome to Box Community, and we’re glad to assist! 

    It indicates that you have already collaborated with one of our team members. Since you have created a new case, please keep an eye out and someone from Box Product Support team will reach out through email. 

     

    Thanks for posting, and we hope to get this sorted out very soon! 

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