Support Forum

The following promotion came when I purchased my laptop over 10 yeard ago. I activated and had the 25 gb originally. Now when I log in it says I only have 10gb. New HP PC customers will get 25 or 50GB of storage plus Box sync when they sign up for a new Box account (no credit card required) or log into their existing Box account via the Box Windows 8 app. Any of the HP devices come with the Box app preinstalled or can run Windows 8 and download the Box app from Windows store qualify for the 25GB or 50GB offer. Valid through 12/31/14.

Free space on my account is not accurate. my account ID is : 32688493794 Can Box support please run script on my account to fix this?

Dear Support, According to the status of my account, it is indicated that 12.6 GB of the 50.0 GB has been used. Even if I delete all files and folders from the storage, the free space does not increase. I would like you to address this issue. Thank you.

I noticed that after deleting many files and copied others into my box account the space reported is not correct for account ID 32606819750 Could you please run the script on that account to recalculate the free space?

I haven't received the notification email. The last notification email received was on Mar 27th, 2024. Since then, I have not received any notification emails. Please resolve this issue. It's urgent. 

I have a 50GB account. I deleted all my files and even emptied the trash. But it still says 49.8GB used out of 50GB. It does not let me upload files, and Box even crashed and deleted some files from my laptop. No idea where they are. Fortunately I have a back up on external hard drive.   Anyway, my request is for you to run the script so that it resets the free space since I have no files stored anyway. Otherwise I will not be able to copy any files at all.

Hi, My account storage space is incorrect. I have this issue regularly and the support people run the script to correct the problem. Could the script be rerun for my account? As you are running the script manually, you should have provided an option or a tool for us to run the same script to avoid the issue in future.  Please look into this matter with utmost urgency. Thanks in advance

Admin console shows the capacity of my storage as 1Gb when my account is a 10Gb account. Could you please run the script to fix this. Thank you

Dear Team, I am unbale to access data on `box folder, getting error message

Account Type: Enterprise Account ID 16925821328 Storage Used 55.1 GB of 1.0 TB   But when I try to upload anything, it says Account Storage Limit Reached  

Can you run the script in my account becouse I have same problem?

I have a movie streaming platform and i am looking for the best cloud for streaming i am asking does this support sharing links for streaming

Hello, I need to change the admin email associated with my account. The current email address will be going away and I am switching to a new domain.

Who can help me to run the script for problem with space. I have no files in my account, and box says I use almost 6gb This keeps happening to me. I am constantly uploading and deleting files to and from my editors. If this is going to be an ongoing issue I'm not going to be able to utilize your upgraded features in the future. Box support can run a script for specific end-users’ accounts as an attempt to fix the data inaccuracy issues around user storage size, folder size, and item counts.

フォルダに表示されるファイル数と実際のファイル数が違うのですが原因と解消方法を教えてください  

Same issue. Should I try logging into teams with a Google account of mine. Rather than work intune?

(i can drag the file to Box....)

Hi Team, We are trying to set the unshared_at value to update the publicly shared folder to be accessible for 10 minutes only, with this endpoint, https://developer.box.com/reference/put-folders-id/#param-shared_link-unshared_at We do have a paid account However we are getting the below response :   { "reason": "invalid_parameter", "name": "unshared_at", "message": "Invalid value '1712055223'." } Could anyone help with this error?

I need to set a strong password to access project document shared with me, but I get an error message every time I try to update my password from my profile.  Please help ASAP

My customer is not receiving text messages on the mobile phone he uses for two-factor authentication and cannot log in.He can't even ask a question here because He can't log in.The target Box account is not an internal account. My internal help desk team asked me to contact BOX Support.How can he log in?

I am unable to log onto my USAfx account.  I would like to reset my password so that I may access. Thank you!

Hi Box support, Box storage limit is reached. Deleted all the files, but still the available storage is zero. With this unable to upload the files into Box account, not able to use the Box account. Request to do the needful ASAP. Thanks, V.Vivek.

Trying to log in to my Principal account but the telephone number used to create the account no longer exists. Help!!

When I try to create a new subfolder within a specific folder, I receive the following error message and cannot create the folder Error Message:There was a problem completing your request. Please try again.   Also, when I try to give ownership of a first-level folder to another user, I get the following error message Error Message:You cannot move this item because either source or destination item is in another operation.

Hi Box    After removing files from my free account the storage space is showing the incorrect amount thats free, please check and fix. Thanks Diana