Support Forum

Hello Team, We are validating Box as a tool for medical device company where this tool is used for collection of data for clinical trials.  I understand that data in transit is secured through TLS 1.2 or higher protocol. However, we are not sure if data at rest in Box and Box drive is encrypted. Does it depend on the type of subscription? Regards Yuvraj 

Hi Support Team, I work for a Saas company where we have multiple customers who use box. I know that Box is tied to email addresses. If another organization approved my email to be loaded to their box site, does that remove any other prior company approval? For example, I started off having access to share files with Company A. I also work with Company B, but when they loaded my email address to their system, my access to Company A discontinued and I can only share files with Company B. Is there a way I can share files with both entities, or do i need 2 different logins?   Thanks

As title stated.  Box is already years behind sharepoint, looks like it is not catching up anytime soon. 

Hello everyone,I have deleted my data but my storage space is not released, I have also waited an extra 24 hours. Could someone help me ? With kind regards Fairtale

Hi, how do I reclaim storage space? currently says I am out of storage even though I have deleted files

I am an admin and somehow some shared folders have been removed from my view. A colleague still has access to view. How can I troubleshoot what happened and regain access?

What do I do? Can someone from Box Support look into this?

I log in fine on my cell phone mobile app and a standard desktop, but I get a blank screen when trying to log in via a laptop, with no invisible links or anyplace to get help. Ive rebooted my equipment multiple times and cleared cache to no avail. I need the laptop to do real work on travel.  The phone screen does not cut it Please advise    

I'm a co-admin on our account and am the primary individual responsible for user management. I've been facing the same issue adding users that many others in the support forum seem to be having - I've been trying to invite new employees into our box account and getting an error message that they already have an account. The support resolution suggested on the forums was "ignore the error message and press save again" which did not work. Now I'm getting messages that I'm not permitted to add users generally. This is a meaningful issue and very frustrating.

I've tried logging out of Box many times and cleared cache.But still can't log into Box on my desktop.Please share any possible solutions?

I'd like to talk to someone that works with box.. I can not get access to box, unable to sign in. I've tried for hours now. Many different ways. I need to speak to an actual person.

Email is selected - Default email is stated.  But returns an error (it's the default email so it can not be wrong.)

 Per il pagamento della fattura è previsto addebito su carta.  come posso richiedere di procedere nuovamente con l'addebito, non essendosi perfezionato il precedente?

I’ve removed all the data from my account and emptied the trash, but the amount of storage used is still 16.2 GB. Could you please delete any remaining files to reset my storage to zero? Let me know if you need any further adjustments!

When I upload a large file (16GB) using the Box API, I often receive no response from the Box server for more than two hours. How can I resolve this issue? The authentication method is JWT

The option for "Restrict collaboration to within <Organization>" is greyed out. The account that I am viewing this from is a co-owner of the folder. The account that owns it is an API account so I cannot login as that account. We do not have an enterprise level collaboration restriction. It is only on these folders created with API calls. How can I remove this restriction? 

Good Morning. I need a password required in order to access shared files, but I am logging in through my GMAIL and it will not allow me to add a password on my account profile even after the password reset.  Thanks

Currently there is a shared folder from one organization and one that I maintain. In theory, the data should be the same, yet I have to manually copy data from one folder to another.  I know it is possible to sync data from Box to a local drive, but how can I sync folders from different users?

I keep getting a message “not enough space” when trying to upload files. I’ve only used 2.39gb. This has happened before and support was able to run a script to reset the count. Can this be done again?

Box storage capacity is showing almost full and it is not. Please run the script to fix this.

We are having trouble transferring administrative rights because the Box administrator has left the company. Kindly Could you please advise on how to address this issue?

My storage capacity is full and have almost no data. Plase reset the storage capacity.

At least once a week, Box Drive always crashes. I'm running it on an AMD  Macs M1 running the latest macOS Sonoma. It has the latest version of Box Drive installed.  Once it crashes I can restart it with no issues. Just very annoying. It resets my find shortcuts as well and can create issues with open Box folders. I've tried a full uninstall/reinstall of Box which hasn't resolved the issue.

I have an individual account, using google to sign-in. I'm unable to change, or create a password. Every time I get an error when trying to create a password. I cannot change the password since I don't have an existing password.  I have a folder I need to access and it requires me to have a strong password, but I cannot do anything about the one I have (or don't have..)  

Hello,  I would like to know the backup procedures for our company's data stored on Box. How frequently does your company take backups of our data stored on Box? Additionally, could you please let me know more about restore. If possible, could you please share the back-up and restore policy? Regards Yuvraj