Support Forum

The files sent by the client via given link is unable to download. Please help

The box is separated for members and outsiders. I am an outsider, but I mistook to click for member's button when I log in. After that, I could not connect to the box for outsiders. DoI need to reset my log in information?

I have lost many data from critical folders  I absolutely need to get back all the folders. They represent months of work-in-progress. PLEASE HELP TO GET THEM BACK ASAP!!

I am trying to install boxdrive on my virtual windows os using VMware Fusion on my macbook air M1. I keep getting an error on instalation telling me to restart the computer but no matter how many times i restart it gives me the same error and never actually opens.  I can open box drive on my mac no problem but i need access to it on my windows VM as well for work purposes.  Is there any solution for this?

I cannot access the custom app manager without upgrade, so it is necessary to have upgrade account

Hello, I am trying to add to my enterprise domain a user who already has an account with it's work email but not attached to any enterprise. How do I connect this account?  Thank you

「問題が発生しました。Box Driveを終了する必要があります。 ログを送信してください。トラブルシューティングを行い、製品の向上に役立たせていただきます。問題が解決しない場合は、Boxのサポートに連絡してトラブルシューティングを行ってください」と何度も出て起動できません

SSO authentication had been set up and working for more than a year, suddenly, newly added users are nable to login with the error message "Invalid login credentials" even though user is logging in through IDP.  However user is able to login a "not part of the organization"

Although it has been disabled,Can't delete custom apps [message]Delete AppIf you’d like to delete this app, please call our support org. If you’d like to disable this app temporarily, please click on the “Disable app” option from the same dropdown menu.

I am trying to add my domain to my enterprise account and it says I need to contact Box support to do that. I do not see a way to submit a ticket for this request. How do I get my domain added to Box account?

How do I use box canvas on iPad to create briefs and include images or pdfs from my actual files. Like muse or Freeform to retain the link back to the original file. Going back to old design files and images.and using these to pull together a new layout for my team to be able to then go back to the original file and impliment my final vision.

Hi, I installed the app on my imac. I have some folders and files on box. But on my finder I can only see the folders, no file. Can I have some help?

I can't login for App andPlease send the confirmation email again.

Good day. I have set up a new user, but they are not receiving the verification email. We have checked their spam and inbox. How can I get the new user set up?

Hello support, Is there a way to use the Marker-Based Pagination with Python SDK? I'm currently trying to perform a search that will exceed the 10.000 limitation for the 'offset' property. Therefore, I'm trying to perform it with a marker-based object collection but haven't found any documentation on how to perform the search with Python scripting.I would really appreciate your help upon this matter.Thanks in advance!

Hello, Can you please run a script to reset Storage Used value? Thank you!

We're having an issue with (so far) one particular user posting comments to various files.  The user will randomly have issues with it not saving their comments, and other people are sometimes not getting the comments because of this. The user will enter the comment, and because they know there have been issues in the past, wait and watch it say that it did post, but when they or someone else looks at it, it didn't save.  Has anyone else experienced this and is there anything on the box.com end that could be causing this, or could it be a browser issue?  User is using latest version of Chrome to access box.com and add comments.  This not happening on all comments, all the time; it's seemingly random.  

I was uploading big files on Box (desktop version) and couldn't be uploaded and are stuck as "pending" items. The issue is that whenever I add a new file in the desktop version it gets stuck in the queue line with the pending files. Now I can't synch from the desktop version of Box anymore.   What's the solution?

User cannot open files in PowerPoint through BOX, because it states "make sure the storage account is provisioned to Open / Add a place". This is happening with multiple documents for the user Meret Philip. 

I updated my password and upon re entering the site I found all my files and photos were gone. What happened?

How to prevent misdirected file transfersWe are exchanging files with our business partners via BOX, but since the UI is the same, we are afraid that we might send confidential files within the company.

Storage usage does not match the actual situation despite a significant reduction in files, so the system displays insufficient capacity and is unavailable.Request to do the needful.

Dear all, When we upload folders (1-2 GB in size), sometimes it randomly stuck on one file at 100%. When we try upload again, sometimes it upload all files successfully, sometimes it stuck again on another file. We figured out, that if we cancel upload on some other file in queue (because we cannot cancel file that is stuck on 100%), it keeps uploading rest of files regulalry. This is of course not the solution for us. We tried all things mentioned in troubleshooting, and didn't find the solution. Please provide us solution for this, it's looks like some kind of bug.

アカウントを作成する前に招待メールを送ってしまったことで抑制メールとして認識されているのかもしれません。 メールアドレスを確認していただきたいです。

Hello, when you send a document to be signed by the signer, how do you develop a workflow where the doc comes back to me or my company to fill out the rest and send complete doc to the sender.