Support Forum

The confirmation email has expired, so I would like it to be resent.

I'm having a major storage limit issue with my company box account. We are unable to upload files to our account, it keeps saying we are out of storage. However, we should have plenty of storage available as we have UNLIMITED storage. We followed the steps to set everyone’s storage quota to unlimited but the issue is still not happening.This is extremely important. Our entire company runs on box and not being able to store anything shuts down our entire operation. We have unlimited storage , this shouldn’t even be an issue. Please help get this resolved immediately

Hi there, I was trying to work with a property manager and uploaded some sensitve documents becuase I thought I was going to rent with them. As I went forward in the process I started to feel uncomfortable and decided to back out of moving forward with renting the unit. My files that I uploaded are still here and I wish for them to be removed. I do not trust the owner of them and they have no need for my documents any longer. I would like to file a report to have them removed from the folder. I understand your want of intergrity but since they have no reason to continue to have my documents I believe they should be able to be deleted.  I do not feel comfortable reaching out to the person I collaborated with and hope that you can help me. Please help me as I don’t want my sensitive documents shared with the user any longer. 

Dear Box Supporters,I'm a Box administrator of my campany.I need to delete a user who recently left our organization. Before I do, I have some questions about what happens to the folders and files that user created. I want to make sure we can keep and continue using them.Could you please clarify the following?•What happens to a user's folders and files when the user account is deleted? What are the implications or changes to these assets?•Are there any necessary procedures or steps we should take before deleting a user's account to ensure their content is preserved and accessible?•Are there any critical considerations or tips we should be aware of when deleting a user account, especially regarding content ownership and accessibility?Thank you for your time and assistance.I look forward to your prompt response.

Specs:MacBook Pro, MacOS Ventura 13.7.6 Box Drive v2.43Issue:Box Drive is not appearing in Finder window under Locations after installation Box Drive is not appearing in menu barMore Info:Box Drive is running in the Activity Monitor - 5 processes in all Cloud Storage is checked in Finder > Settings > SideBar Restarted machine several times After force quitting all Box processes in Activity Monitor and removing Box from Login startup and then restarting machine, I was able to uninstall with BoxResetTool and reinstall but Box Drive is still not showing up in Finder or in the menu bar

I am getting this error message when I try to work on a powerpoint online through Box:Essentially, it doesn’t save what I’m working on (continuous problem) and then occasionally this error message comes up. I would really prefer to talk to someone about this, but posting here in case there’s an easy solution. I didn’t find any in the forums. 

One of my employees has been having an issue viewing PDF Previews in Box.  We use Box integrated with our CRM Wealthbox.  When my employee is redirected to the Box folder she is trying to view, the preview for the file she wants will not load, and she is receiving the below error message and is prompted to download the file in order to view.  The files she is trying to access are NOT protected as we have uploaded them ourselves,  She has an admin/editor role, and I have had other employees follow the same steps that she does, even those with viewer roles, and they are not having the same issues with the same files.  What is causing this error for her? Is it some sort of permission level in Box, or on the file itself, or is it an issue with the PDF reader?  We cannot determine the cause but need to resolve asap. 

I can’t find a place on the web site to check status, but box.com is awfully flaky right now,  3 pm Eastern on 6-12-25.  Can’t open, can’t save, can’t download.

I keep receiving this message when trying to upload a file:Something went wrong with the upload. Please try again.Help?

My clients can’t download files using the links I’ve sent them. And now, I can’t get files to open either with the links or by clicking on them directly on the page. This, of course, is holding up work. Would it be smart of Box let us know they have a glitch and gave us an ETA on which it might be fixed? We’re on deadline here, and Box is dead to me today...

Hi,  I have a free account, but I am on an enterprise account that is supposted to have unlimited storage.  I am getting as of today upload error messages.  What gives?  Who can help to resolve.  As much as I like Box, I hate the lack of support.

All of a sudden, I’m unable to preview any files or download anything. The file will take a few minutes to load, then will say, “We’re sorry. We ran into a problem completing your request. Please try that again in a few minutes.” But when I try to download said file, nothing happens. I’ve cleared my cache, etc. multiple times, updated my browser, tried other browsers, etc. and nothing is working. How can I fix this so I can continue working? This is so stressful!

I have an issue, the files are not opening and even if we try to downlaod, it say an error message that an error occured and that they couldnt download the file. To contact the administrators. Where can I open a ticket to get this figure out, is it an outage or a problem on our side ?

I’ve found that if you duplicate a locked Keynote to a new folder, the new file is Read Only, but the UI says it is unlocked.  You must lock then unlocked the new file.  Expected behavior: The new file should not be inheriting the lock from source file.  Version 2.45.185

 I frequently use Box to share files with customers by creating the shared link.  On my most recent upload, when someone tries to access they are being asked to log into box.  This hasn’t happened before, does anyone know what might be causing the issue?

My Box tasks, notifications and collections also have been failing to load. Additionally, I cannot assign new tasks to my collaborators. This occurs on both Chrome and Safari browsers as well as on different devices (PC, Mac, iPhone). I've cleared cache and history, and restarted my computers. Can a support ticket please be opened?

I’ve created a RELAY workflow on my folders to automatically delete the files as they are downloaded.  Before this was employed, I received notifications that told me the files were downloaded and by whom, etc.. These “downloaded” notifications stopped when the RELAY was used.  Now I get only a “file was deleted” notification email.  I need to get the other emails working again; or an alternative. Please help! Thank you!

Every time I upload a file I receive the same error message and and error box appears on desktop.The file is not open or in use and it does actually upload.

Hi,In CCG model , what is the minimum requirement should business plant be sufficient or should I get a Enterprise plan for App+Enterprise Access.Also, may I know the client secret expiry duration. 

Email notifications have stopped coming. This is happening across all accounts. We are not receiving any email notifications for actions such as uploads, downloads, deletions, or comments. Could you please let us know the possible causes and how to resolve this issue?

Vendor partner to Box and unable to access a shared file from email invite and share link. Share link worked once, then I get this error  

The BOX drive has suddenly stopped working since 02/Jun/2025.Other users can use it without any problems.The box drive is no longer available, but I can log in and view the contents of the files in my browser.I have uninstalled and reinstalled the BOX drive application and reset the Windows environment, but the BOX drive remains unopen.How can I make it work again?

I accidentally replace a folder today. How do I recover my previous folder?

I had a workflow that when an invoice was approved it automatically moved to a different folder.  That appears to no longer be working.  Suggestions?

I am trying to login to my box.net account but am being asked for 2FA authentication 6 digit number. I haven’t set that authentication up yet because I cannot login. Please help.