Support Forum

Title explains it. I deleted(and emptied trash) about 1.5GB of data several days ago, but it's still showing that I'm out of storage.

ボックスリレーの途中でファイル書き込み可能な機能はありますでしょうか？

Hey! My client changed my accessibility to Managed User from a Normal User. She have multiple user account and have 150GB. When she changed me to Managed user, she could no longer access the files that I uploaded before. 

I was able to see the data until a few days ago, but now I get this notification. How should I deal with this?

similar to https://support.box.com/hc/en-us/community/posts/4414737160595-Linking-files-already-uploaded-to-Box but has no answers anymore link a file in thunderbird - uploaded - ship mail now ship mail to someone else and try to link the same file - error can I just ship the url to the  existing file or how do you handle this case ? best regards, Guy

I'm trying the box with the trial version, can it be used to test collaboration with other parties? or do I need another license? please explain.

Occasionally, Box won't open an Excel or Word document so I have to use the online version which is very annoying.  Usually if I close and reopen my browser, it works.  Sometimes I have to reboot the entire computer which is equally annoying.  I read online to uninstall and reinstall Box Tools which I did and it just happened again.  No error message just nothing happens other than the pop up that saying it's opening Word which it is not.

Hello,I have a team member who has permissions set to "editor" for a document and the folder the document is in but they are getting the below message when attempting to edit the document:"You do not have permission to edit this file."How can I resolve this? Thanks! 

Can you please let me know if there are any recommended tools for migration from Box to Onedrive and Sharepoint? Can Shuttle be used for migrating from Box to Share point or Onedrive?

I have updated a file, then saved it, got an error message, but since then the file keeps saving again once I switch on the computer. Because of the error, it copies the file to my desktop. Since I do not know how to stop this, it keeps adding files to my deskptop! How do I handle this?

I want to trigger Excel macro format (.xlsm), is it possible?

My renewal is due on 23 September 2024, but the invoice is not yet generated. Every day the new invoice date is postponed to the next day.

1) We previously had like 90/95GB worth of stuff and suddenly jumped all the way up to 140GB way over our 100GB limit. Something is wrong.2) I tried to clear some space and deleted AT LEAST 30-40GB+ worth of stuff and I'm not seeing it update. Its not re-caclulating the storage consumed.Help, we are over limit and cannot upload anything.

I moved a file and now I cannot find it. I did not delete and I have checked the trash.

please tell me how to delete an existing email from your system

Okta automatic provisioning of user for the Box app failed. Could not create new user. 409 - User with the specified login already exists.  SSO login page stuck in loop "Invalid login credentials" after hitting "Continue"

We use Smartsheet's to track submittals with hyperlinks to files in box. When I click on a hyperlink, the message I get is "This shared file or folder link has been removed or is unavailable to you." However, I have been given full access to all these files. How can I submit a support ticket for this?

I was put in a group for my college class and I'm having difficulty opening the project even though the professor has added me as an editor twice. I really need to access it but it says I lost permissions. Please help! Neither of us is sure how to fix it.

Storage Showing At Limit, but Deleted Multiple Files Does something have to be reset on the back end?

QR code stayed on my account and it was unable to set up 2FA with email and SMS even if I changed the setting. 

Hello,I've been attempting to use Box Drive but with every attempt to open the application, I'm greeted with a message stating that the Windows Computer needs to restart to finish the update. I've restarted multiple times along with using Revo Uninstaller to wipe the registry of anything related to Box Drive but the application continues to display this message after logging in. Please provide any additional assistance so that I may continue to use Box Drive.Thank you

How can I see a document in "no markup" view on Box online like I can in Microsoft Word when using Box Drive? The only options that appear in Markup View are "simple markup" and "all markup." I've googled to no avail. Thanks!

Description of the Issue: I’ve recently set up Single Sign-On (SSO) between Box and Microsoft 365 (M365) using Azure Entra (formerly Azure AD). While existing users who already have a Box password can successfully log in via SSO, I’m encountering issues when provisioning new users from M365 to Box. Specifically, for newly provisioned users who have never created a password on the Box side, the system requests an email confirmation upon login. However, no confirmation email is received by the user’s M365 email account. I have checked message tracing in M365 and confirmed that the email was never sent from Box. Steps to Reproduce: Configure SSO between M365 and Box using Azure Entra. Enable automatic user provisioning from M365 to Box. Provision a new user in M365 and add them to the Box group for automatic provisioning. Attempt to log in via SSO with the newly provisioned user. Box requests a confirmation code to be sent via email, but no email is received in the M365 mailbox (confirmed

Hello, I am tasked with creating uniformity in the file names on this application.  I need to change the names on files already uploaded onto Box.  I do not see an option to rename.  Do I have to download the file, rename it, and upload back to box, and delete the former names file?  Seems like a lot but maybe the only work around. Thank you!