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When I try to change a collaborator of a folder from editor to owner I get this error "There was a problem while trying to transfer item ownership to <users email address>"


Any ideas what could be causing this?

Hi Bale, 


Welcome to Box Community and happy to assist! 


Your Enterprise have a designated team that works with Box directly. Please get in touch with your internal helpdesk team for support. 


Thanks for posting!


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