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Question

There was a problem while trying to transfer item ownership to external user

  • May 27, 2025
  • 1 reply
  • 11 views

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When I try to change a collaborator of a folder from editor to owner I get this error "There was a problem while trying to transfer item ownership to <users email address>"

Any ideas what could be causing this?

1 reply

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Hi Bale, 

Welcome to Box Community and happy to assist! 

Your Enterprise have a designated team that works with Box directly. Please get in touch with your internal helpdesk team for support. 

Thanks for posting!