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New Org - Consolidate Existing Domain Users

  • May 27, 2025
  • 1 reply
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We just created a new org/account, and some of our users already have individual Box.com accounts. How do we consolidate those users? When provisioning via our IdP, we get the error: "409 - User with the specified login already exists".

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    Hi Ryan, 

    Welcome to Box Community and glad to assist! 

    Seems that you'll need assistance from Product Support regarding adding new users. Let me create a new case and a member of our team will be in touch, please keep an eye out.

    Thanks for posting!

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