We just created a new org/account, and some of our users already have individual Box.com accounts. How do we consolidate those users? When provisioning via our IdP, we get the error: "409 - User with the specified login already exists".
Question
New Org - Consolidate Existing Domain Users
Hi Ryan,
Welcome to Box Community and glad to assist!
Seems that you'll need assistance from Product Support regarding adding new users. Let me create a new case and a member of our team will be in touch, please keep an eye out.
Thanks for posting!
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