Can't login in to Box Drive on Mac

Hi Katherine, 

Welcome to Box Community and glad to assist!

Please go ahead and manually reset your Box Drive application. 

 To manually reset Box Drive on a Mac (File Provider Extension mode)

1. Quit Box Drive if it is running.
2. Download and open the Box Reset Tool zip file.
3. Open the Box Reset Tool from the Downloads folder.
4. Select Restart and then OK to confirm the restart was successful. 
5. Open Box from your application folder and log back in. 

If there are any issues with the above process, follow these alternative steps to reset Box Drive.

1. Quit Box Drive if it is running.
2. Open a Terminal window and run the appropriate command based on your macOS version and Box Drive version:
   macOS 11.x  and macOS 14.x with any version of Box Drive
   

   fileproviderctl domain remove -A com.box.desktop.boxfileprovider; defaults delete com.box.desktop; rm -rf ~/Library/Application\ Support/Box/Box

   
   macOS 12.x and macOS 13.x with Box Drive version 2.35 and earlier
   

   /Applications/Box.app/Contents/MacOS/fpe/streem --remove-fpe-domain-and-archive-unsynced-content Box ; defaults delete com.box.desktop; rm -rf ~/Library/Application\ Support/Box/Box

   
   macOS 12.x and macOS 13.x with Box Drive 2.36 and newer
   

   /Applications/Box.app/Contents/MacOS/fpe/streem --remove-fpe-domain-and-preserve-unsynced-content Box ; defaults delete com.box.desktop; rm -rf ~/Library/Application\ Support/Box/Box

   This command will:

   • Archive all files that are not synced (not uploaded to Box) from ~/Library/CloudStorage/Box-Box and move it to a new folder at:
     • ~/Box-Box (Archive) (macOS 11.x)

       Note

       If you already have a "~/Box-Box (Archive)" folder from a previous manual reset, the folder will be named "~/Box-Box (Archive) 2", or if that name is already taken, "~/Box-Box (Archive) 3", and so on.

     • ~/Library/CloudStorage/Box-Box (<current day and time>) (macOS 12.x and newer)
   • Exclude from the above archive files that are “up-to-date” or synced on Box
   • Re-create the parent hierarchy of the archived files
3. Restart Box Drive and follow the prompt to log back in.

 To manually reset Box Drive on a Mac (kernel-based mode)

1. Quit Box Drive if it's currently running.
2. Navigate to your ~/Library folder: In Finder, click the Go menu, press and hold the Alt (Option) key, and then click Library.
3. See if any files exist in ~/Library/Application Support/Box/Box/unsyncedFiles. These are files that have not been synced (not uploaded to Box). If these files do exist, and if you want to keep them, copy them to any location outside of ~/Library/Application Support/Box/Box/unsyncedFiles (such as your desktop) before proceeding with the steps below, which will delete these files.
4. Open a Terminal window and run the following command:

   defaults delete com.box.desktop; rm -rf ~/Library/Application\ Support/Box/Box

   This command will delete Box Drive preferences and application data

5. Restart Box Drive and follow the prompt to log back in.

Once you restart Box Drive, you can review any archived unsynced files (File Provider Extension mode) or unsynced files you moved elsewhere (kernel-based mode) and either upload them manually or delete them to free up hard drive space.

Hope it helps! 

I tried all of these and nothing worked. 

Do you have any other suggestions? I need to be able to use the desktop app. None of the above suggestions worked. 

360497915707 Similarly, none of these worked for me - any solutions?

I’ve never gotten another response or this resolved. Very frustrating!

box drive does'nt like gmail address 

try with a new account and it works for me 

my gmail address works with the app on the phone and with the web version 

I created a new account with another email address and I share my files from the first gmail account with the second one. 

This from JT worked!

Logging in with an gmail address did not work for me.  Could be an issue for any "login with google" account. I only see the problem on the MacOS desktop app, the phone and web version work with "login with google".

I created a new account with another email address and I was immediately able to login to the MacOS desktop app...

This shows it's not a problem with the installation of the app, but it is a bug in the login/authentication portion of the MacOS desktop app.