Support Forum

I needed to format my machine and now to install the Box Drive x64 again, it doesn't run. Runs and does not install the app. The machine meets all the requirements.

Hello and good evening!I'm looking for the best solution for around 200 terabytes of data that I want to store and manage in the cloud.I also saw the Box.com Enterprise plan “normal” and “plus”. The new upcoming features with Box Hub further excited me. Now my questions: Does anyone have experience with + 200 TB of data and if so, which one? Which plan is the right one? Where are “hidden” limitations? Bandwidths as an example? How well does an account like this work with millions of files and the amount of data The questions are all about and based on the experiences! I THANK YOU IN ADVANCE FOR THE TIPS AND ANSWERS!THANK YOURene

Hi. I am trying to transfer the Admin role on the account to another user but I get the message: You do not have permission to confirm this administrator transfer.You may not confirm the administrator transfer. Please log out and try again after logging in as the administrator. Please advise. Thanks.

Hi - when using Box Sign, I do not receive an email notification when a document is pending my signature. I do receive a notification in the notifications drop-down within Box, but no email is sent.I DO receive an email when the document routing has completed, however. Very similar to this issue previously posted. I am wondering if there is a fix for this? Please let me know if more information is required.

I need to download multiple zip files in parallel. But it loads so slow: I want to know about download speed limits, maximum download capacity when running multiple download tasks in parallel, how many parallel files can my account download (account enterprise)? Your documentation indicates that enterprise_too_many_concurrent_downloads: the maximum of 10 parallel downloads of zip archives per enterprise has been met, when I run with 7 concurrent downloads I get an error 429: {"status":429,"type":"error","message":"User exceeded the maximum allowed concurrent zip downloads operations","code":"user_too_many_concurrent_downloads","context_info":null,... .}. Why ? The step I did: call api https://developer.box.com/reference/resources/zip-download/, this request returns download_url to me -> I call api download_url.

I was sent an invitation to collaborate but I can't open it on my account. I have already been removed as a collaborator and resent the link but same issues occurs.

As the title states, I am told to manually reset Box. I've followed the instructions and attempted to do this multiple times. I deleted Box and re-installed with the latest version and am still being told to manually reset, but it's still not working.  

I have my account on my computer and on my iPhone I cannot get rid of a sync error. should I remove the app from my iPhone and reinstall?

Hello,    Is there a way to see all the box tags that I tagged another user in? Thanks

Hi.  I just uploaded documents into a collaboration and want to share them with someone. When I tried to email them, it would not allow me to share the links.  How do I share?  I'm on a personal, free account and the information is time sensitive.

previously I could open Box from my Internet Explorer files - I just got a new computer with Windows 11 and I cannot see the box.com access in Quick access anymore  Please call me and help me get this set up asap    Pam Lavender [information redacted]  

Hello, A folder containing lots of other folders was deleted by another user and I don't know who it was. I also don't know who the original folder owner was to get them to restore it.  It was called 'Scripted Content Marketing (Contains WIP, unapproved assets)' How do I get this back?

I get the following error message when i try to install Box onto a new laptop:   The installation package could not be opened. Please contact the application vendor to verify that this is a valid Windows Installer Package Please advise Paul

Hi,  I am unable to access folder for the training materials as trainer send me link but can't open it [information redacted]  Error screenshot is attached.  Trainer (information redacted) comments " you need to ask permission for it from the global team. I am not sure who is managing it. I will try to find it out for you".

ライセンスを7から6に変更したいです。 お願いします。

I'm a co-owner of a box that I had full access to two days ago. Nothing has changed since then but when I try to access the box, I get the message 'Your access to this content is restricted due to a security policy'. Does anyone know how to solve this to give access?

Hi, I'm running Box Drive 2.35.97 on Windows 11 22621.2506 and I'm trying to get a better status report on file uploads. Here's the scenario:  I drag a large file into the Box Drive folder in Explorer and then do something else.  I come back and want to know the status of the upload.  If I go to Box Drive in the system tray and then look at transfers, I don't see anything.  If I open the folder in Explorer, the files are there but even in details view there's now status information.  Did the files upload?  Was there an error? The only way to check the status is to go into the web site and drill down to see if the files are there. Microsoft OneDrive adds an icon to details view that shows the current status.  I tried looking at columns to display in details view, but didn't see what I was looking for. An icon/status report in Explorer is probably the best solution.  Failing that, being able to see recent finished transfers in the Box Drive app would be the second best solution.  Third b

My storage has barely anything on it, yet every time I go to upload anything it keeps telling me I have no space available, please help!!! 

Hello, Can you please run a script to reset Storage Used value? Thank you!

Hi, how can you get hold of the admin account for a company's Box Drive when the former admin has left the company?

Hello Team,  We have accidentally deleted the following users.Can you please restore the following deleted users? Name of the user野村 清三 Email of the user[information redacted] Date they were deletedNovember 6, 2023

We transfered several files from one folder to another.  Thousands of files. Some files are now shown in grey.  The folder indicates xx number of files in folder, but the list of files is in grey and the files cannot be opened.  So they are not really deleted, but are unavailable. Hundreds of files cannot be opened.  Can you help solve this problem pls ? Thanks

I have deleted everything from my storage, and also emptied the trash can. My storage is still showing as full days later despite it being visually empty. Could I have some help with this please.

Please run the script to correct file count and storage size of my account. Thank you

Please run storage script. I've just tried again to delete all files only to show I am almost out of storage.