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Unlocking AI Insights for CIO LeadershipIn a rapidly evolving technological landscape, staying ahead of trends and understanding how to leverage innovations like artificial intelligence (AI) is vital for enterprise success. This week’s discussion between  ​@Jon  Jon Herstein, Chief Customer Officer at Box, and Ravi Malick, CIO of Box, on the "AI First" podcast sheds light on how organizations can effectively integrate AI, manage risks, and discover efficiencies. This blog post captures their conversation and provides guidance for leaders looking to maximize opportunities in AI-driven enterprise environments.   Key moments: (00:00) Ravi Malick’s path from CIO to leading AI innovation at Box, with a background Blending Business and TechnologyRavi Malick brings lots of experience to his role as CIO at Box, combining insights from investment banking, consulting, and IT leadership. As Ravi puts it, he's always envisioned technology as being at the core of business decision-making:"I've alwa

How can I edit my “open” options. In one file I can open in Microsoft Excel Online, but in another that was shared with me I can only open in Google Sheets. But when I try to log in to Google it doesn’t work. I’d like to be able to open and edit in Microsoft Excel Online. What I currently see:  What I want to see: 

🎉 We’re counting down the days! BoxWorks 2025 is packed with innovation, insights, and hands-on learning — but we want to know what you are most looking forward to! 🚀 Whether you're attending in San Francisco or tuning in from anywhere in the world, your vote helps shape the conversation and lets us tailor content to what matters most to our community.Feel free to comment below and tell us why you chose your option, or what else you're hoping to see at BoxWorks 2025!  

I am a member of two different box groups and in both of them, I am unable to view/download pdf files.  I am able to view microsoft word, excel, and powerpoint files, but I am not able to open pdf files.  Process of steps to open pdf before error:Selected “More Options” Open with… Adobe Acrobat (web) Pop up box arrives that says, “Get the world’s best PDF and e-signature tools embedded inside Box with Adobe Acrobat for Box.  This third party application is requesting the ability to: Read from file xxxx.pdf. You will be taken to a 3rd-party application.” Select Okay New tab for Adobe Acrobat opens but then receive the following error message, “File preview error.  File preview not available, please reload to try again.” All reload attempts do not open pdfAlso tried Open with: Open with Adobe Acrobat but get error message, “Unable to open.  xxx.pdf could not be opened because you are not connected to the internet. Please check your internet connection and try again.”Also tried downloadin

I set up a folder to share with others to upload files, but it keeps showing "An error occurred while uploading. Please try again"ps:I have followed the steps to troubleshoot the problem, but it still doesn't work.

Hey everyone, I just downloaded Box Mobile to try it out, and it is very practical for the iPad. Though, the only thing I am missing is the possibility to change the speed of the audios, so times 1.5 or 2. On the web, there is a setting that makes it able to change this, but the app is missing this function. Am I the only one missing this? Am I just missing it? Could this option be added for the app? It must not be so difficult to add the function, but I don’t know who to contact for this. If you have any tips, please let me know. Kind regards.

 Empowering Enterprises with Responsible AI StrategiesThe adoption of AI in enterprise settings is becoming essential for business transformation and operational efficiency. However, success requires a balance of strategy, governance, and change management to ensure AI delivers measurable business value while aligning with organizational culture and security needs. In the most recent episode of the AI First podcast, hosted by ​@Jon  (Chief Customer Officer at Box) and Stanley Toh (Head of Enterprise End User Services and Experiences at Broadcom) shared insights into Broadcom's approach to leveraging AI effectively.   Here we summarize the key takeaways from their conversation, focusing on Broadcom's strategies for AI governance, application use cases, IT leadership evolution, and cultural adaptation. Whether you're beginning your AI journey or refining your strategy, these lessons provide a roadmap for harnessing AI in a complex enterprise environment. 1. Start with Business Problems,

Thanks to ​@MichaelBBox, ​@jamesduncan-box, ​@ViolaO Box ​@Jessi Yi Box, ​@Leon Beckett - Box and ​@Thomas Deely Box for the first EMEA Box AI Office Hours!Also thanks to our guests who joined in the discussion - including ​@Hattie and ​@Samuel Onyoso. Our recent EMEA Box AI Office Hours brought together customers who are actively exploring how Box AI can be applied across a wide range of scenarios. Conversations touched on everything from image content understanding and privacy-first data extraction to multi-document queries and summarization of key document insights.Real-world examples included metadata extraction to streamline contract management, smarter image search across large photo libraries, and workflow automation with Box Sign and Relay. Participants also raised great questions around security, GDPR compliance, tailoring AI to organizational terminology, and integration with Microsoft Copilot.We also explored innovative ways to handle non-OCR scanned PDFs and extract insight

Thanks to ​@amandanielsen Box  ​@daniel.cifuentes Logan Rabe, Kaio Magalhaes for yesterday’s overview of the Box and Codelitt partnership and Box Bridge. Recording here.  Why Box + Codelitt?​@amandanielsen Box   and Logan Rabe kicked off with an overview of the partnership. Recording clip here "One of the problem[s] with out-of-the-shelf experiences is that they are made for the entire public. And most companies, they might need something specific. And that's where... BoxBridge, comes in." Logan identified common patterns among customers striving for customization within Box's ecosystem, prompting them to create a solution that bridges the gap between off-the-shelf functionality and personalized user experiences. Box Bridge Demo Kaio then gave a demo of the Box Bridge portal. Recording clip here  Security & Authentication Security is the cornerstone of Box Bridge. Kaio explained how the portal integrates seamlessly with major single sign-on (SSO) providers like Okta, OptZero, Micro

Thanks to ​@Laryssa Box ​@TimDeGregori  ​@Meena Ganesh Box William Higgins for this yesterday’s overview of Box AI Studio and hands on enablement on Box Agents. Recording clips and highlights below. Full recording here Box AI Studio Update​@Meena Ganesh Box kicked off with an overview of Box AI Studio and upcoming enhancements. Recording clip here.      AI Agent demosWilliam Higgins and ​@TimDeGregori followed with live demos of Box Agents….a “Quiz Me” agent and a KYC agent. Recording clip here Wrap Final. wrap and discussion, recording clip here  

Our company has 27 seats and would like to increase another 1 seat to make 28.Is it possible? 

Unlocking Enterprise Transformation Through AI: Insights from IBM and Box In the latest episode of the AI First Podcast, ​@JonHerstein Box , Chief Customer Officer at Box, sits down with Matt Lyteson, CIO of Technology Platform Transformation at IBM, for a conversation about how artificial intelligence is reshaping enterprise workflows, productivity, user experience, and technology governance. This dialogue dives into IBM’s transformation journey and explores strategies for businesses navigating the evolving AI landscape.This blog post synthesizes key insights and strategies highlighted in the conversation, delivering a roadmap for organizations aiming to make the best out of the episode’s valuable lessons.  (00:00) Introduction to IBM's AI-first transformation Matt is helping IBM figure out how to deploy AI at scale “IBM is undergoing a massive transformation...figuring out “everyday AI”  bringing AI into every part of IBM” is how Matt describes IBM’s approach. From a personal perspec

I want a receipt for my $5,000 purchase of licenses. As my first time using it, I am disappointed that a receipt is not emailed or accessible after 17 minutes of hunting and pecking around your site.  What am I missing? Please email me a receipt for my purchase from 8-15-2025. Others appear to have the same problem - do you?

Thanks to ​@msyu Box ​@Jakub Piech PM Mobile and Paula Wojtysiak for this weeks overview of Box AI for mobile, and also to our guests who joined in the discussion.  Full recording here. Recording clips and highlights clips below.  Agenda items:Product Updates - Box for Mobile and Box AI for MobileLooking ahead feature preview Product Updates - Box for Mobile and Box AI for Mobile ​@msyu Box ran some polls and  ​@Jakub Piech PM Mobile shared product updates. Recording clip here  Looking ahead on Box AI for Mobile ​@Jakub Piech PM Mobile shared a preview and ​@msyu Box ran some polls for customer feedback. Recording clip here Customer DiscussionDiscussion on use cases relating to Navigation, Hubs and AI in mobile. and  ​@DonHammons shared exciting work mxHERO is doing on mobile and Box sign to enable e-signature on the go... 

Checkout the second in the new Box AI first podcast series from Box Chief Customer Officer, Jon Herstein, with Steven Chien, head of AI at LPL Financial, highlights below.    Unlocking the Potential of AI: Strategic Insights from LPL Financial and Box In the latest episode of the AI First podcast, hosted by Jon Herstein, Chief Customer Officer at Box, Steven Chien, Head of AI Advisor Service Solutions at LPL Financial, discussed how AI is transforming financial services. This conversation covers how LPL Financial is harnessing artificial intelligence to empower its network of financial advisors, tackle the challenges of adopting AI at scale, and navigate regulatory compliance. The insights shared offer a roadmap for organizations looking to embrace AI strategically. LPL Financial: Scale Meets OpportunitySteven Chien provides a great example through LPL Financial, one of America’s largest and fastest-growing wealth management firms, serving 29,000 advisors and 7 million households with