General

Thanks to ​@johnOHara  for yesterday’s demo of Box AI for retail.  You can find the poll on AI use cases for retail, Box AI demo, and customer Q&A here Poll on AI use casesTo gauge attendees' perspectives on AI's role in retail, ​@johnOHara launched an interactive poll. Participants were asked which applications of AI they believed would have the biggest impact, with options like personalized recommendations, supply chain optimization, and contract management. John emphasized the disruptive nature of AI, stating:"It’s crazy to think that all of this is potentially disruptive innovation created by artificial intelligence — something we didn’t even consider just a few years ago."  Managing Digital Assets​@johnOHara  began by addressing the challenges retailers face in managing digital assets—marketing collateral, campaign materials, and assets designed for omni-channel endpoints. He demonstrated how Box’s solutions simplify these processes, replacing outdated manual workflows with au

I’d like to change latest plan to Enterprise plan. almost 10 months, my company has been using with AI (Copilot) plan, but it is not suitable for us.So that I need to change before the limit of updating date. How can I offer to change current plan ?

 Join our new EMEA Box AI Office Hours sessions: casual workshops where you can get hands-on help with Box AI!Whether you're just starting out or looking to deepen your skills, these sessions offer live demos, expert tips, and answers to your questions.By attending, you'll learn how to unlock new efficiencies with AI-powered tools, discover best practices for secure collaboration, and connect with other users navigating their AI journey.Come ready to explore, ask questions, and make the most of Box AI! Upcoming Admin Sessions Tuesday 14 October at 11am CET | German 🇩🇪 | Register here Wednesday 15 October at 2pm CET | French 🇫🇷 | Register here Wednesday 15 October at 3pm GMT | English 🇬🇧 | Register here  Upcoming User Session For the first time, in partnership with our Consulting team, we’re excited to host an end-user focused Box AI Office Hour!By enabling Box AI in your organization, you’ve already taken the first step toward unlocking deeper insights and intelligence from y

Thanks to Andrew Slate, Kristi Shiau, and customers guests ​@Evy ​@Matt Hoey Tom Saal for yesterday’s discussion.You can find the topics and recording clips for each section, with summaries at the bottom:-How AI can impact your business. Includes live polls. Recording clip here Governance policy and Box AI offerings, with customer dialog. Recording clip here Box AI overview, demo from Kristi Shiau and customer dialog. Recording clip here Section 1 - How AI can impact your businessSummary of topic Recording clip here Latest Trends in AI Innovation: Rapid developments in AI tools, models, and use cases. According to Harvard Business Review, AI has the potential to automate 40% of daily work tasks. AI for Efficiency: Leveraging AI to unlock business insights, enhance customer experiences, and increase revenue.   Section 2 - Governance: Ensuring Responsible AI ImplementationAI adoption requires safeguards to ensure ethical and secure use. ​Andrew shared guidance on governance policies, f

Get started with sharing, engaging, and connecting with fellow members in a meaningful way. 🤗 ✍ Whether you're sharing a question, insight, or resource, these tips will help ensure your contributions are clear, impactful, and in line with our community guidelines! Log in to https://community.box.com/ using your Box credentials. Click “Create A Post” in the upper right corner. Select either ‘Question’ or ‘Conversation’ based on your topic. Enter a title that best describes your topic. Ask your question, write your content, or share your ideas. Use the formatting tools to organize and present your content effectively. If helpful, you can also insert links 🔗, attach images/screenshots 🖼, or embed videos 🎥. Select the appropriate category for your post. Use applicable tags to categorize your content with relevant keywords or phrases. Ensure that your posts align with our Community Terms & Conditions.  👇 Check the GIF below for a sample post in ‘Conversation’: Rel

We wish to use a Box Note as a template note and then print it to PDF so we can have a client Box-sign it. However, a recent change in Box has left us unable to print more than the first page. Every BN now only allows printing 1 of 1 pages - and that is using the “three dot...print” method. What is the workaround for this? Now we are copying it into a word doc to print which is counter productive.  Thanks!!

I am sure I am missing something, but I do not see a way to ceate a new Hub.  I do not have a Hubs option in the left nav… thoughts pointers? 

Trying to unlock a folder and the option to lock/unlock doesn’t appear when you click on the 3 dots. Trying this from Box web application.

Unlocking AI Insights for CIO LeadershipIn a rapidly evolving technological landscape, staying ahead of trends and understanding how to leverage innovations like artificial intelligence (AI) is vital for enterprise success. This week’s discussion between  ​@Jon  Jon Herstein, Chief Customer Officer at Box, and Ravi Malick, CIO of Box, on the "AI First" podcast sheds light on how organizations can effectively integrate AI, manage risks, and discover efficiencies. This blog post captures their conversation and provides guidance for leaders looking to maximize opportunities in AI-driven enterprise environments.   Key moments: (00:00) Ravi Malick’s path from CIO to leading AI innovation at Box, with a background Blending Business and TechnologyRavi Malick brings lots of experience to his role as CIO at Box, combining insights from investment banking, consulting, and IT leadership. As Ravi puts it, he's always envisioned technology as being at the core of business decision-making:"I've alwa

How can I edit my “open” options. In one file I can open in Microsoft Excel Online, but in another that was shared with me I can only open in Google Sheets. But when I try to log in to Google it doesn’t work. I’d like to be able to open and edit in Microsoft Excel Online. What I currently see:  What I want to see: 

🎉 We’re counting down the days! BoxWorks 2025 is packed with innovation, insights, and hands-on learning — but we want to know what you are most looking forward to! 🚀 Whether you're attending in San Francisco or tuning in from anywhere in the world, your vote helps shape the conversation and lets us tailor content to what matters most to our community.Feel free to comment below and tell us why you chose your option, or what else you're hoping to see at BoxWorks 2025!  

I am a member of two different box groups and in both of them, I am unable to view/download pdf files.  I am able to view microsoft word, excel, and powerpoint files, but I am not able to open pdf files.  Process of steps to open pdf before error:Selected “More Options” Open with… Adobe Acrobat (web) Pop up box arrives that says, “Get the world’s best PDF and e-signature tools embedded inside Box with Adobe Acrobat for Box.  This third party application is requesting the ability to: Read from file xxxx.pdf. You will be taken to a 3rd-party application.” Select Okay New tab for Adobe Acrobat opens but then receive the following error message, “File preview error.  File preview not available, please reload to try again.” All reload attempts do not open pdfAlso tried Open with: Open with Adobe Acrobat but get error message, “Unable to open.  xxx.pdf could not be opened because you are not connected to the internet. Please check your internet connection and try again.”Also tried downloadin

I set up a folder to share with others to upload files, but it keeps showing "An error occurred while uploading. Please try again"ps:I have followed the steps to troubleshoot the problem, but it still doesn't work.

Hey everyone, I just downloaded Box Mobile to try it out, and it is very practical for the iPad. Though, the only thing I am missing is the possibility to change the speed of the audios, so times 1.5 or 2. On the web, there is a setting that makes it able to change this, but the app is missing this function. Am I the only one missing this? Am I just missing it? Could this option be added for the app? It must not be so difficult to add the function, but I don’t know who to contact for this. If you have any tips, please let me know. Kind regards.

 Empowering Enterprises with Responsible AI StrategiesThe adoption of AI in enterprise settings is becoming essential for business transformation and operational efficiency. However, success requires a balance of strategy, governance, and change management to ensure AI delivers measurable business value while aligning with organizational culture and security needs. In the most recent episode of the AI First podcast, hosted by ​@Jon  (Chief Customer Officer at Box) and Stanley Toh (Head of Enterprise End User Services and Experiences at Broadcom) shared insights into Broadcom's approach to leveraging AI effectively.   Here we summarize the key takeaways from their conversation, focusing on Broadcom's strategies for AI governance, application use cases, IT leadership evolution, and cultural adaptation. Whether you're beginning your AI journey or refining your strategy, these lessons provide a roadmap for harnessing AI in a complex enterprise environment. 1. Start with Business Problems,

Thanks to ​@MichaelBBox, ​@jamesduncan-box, ​@ViolaO Box ​@Jessi Yi Box, ​@Leon Beckett - Box and ​@Thomas Deely Box for the first EMEA Box AI Office Hours!Also thanks to our guests who joined in the discussion - including ​@Hattie and ​@Samuel Onyoso. Our recent EMEA Box AI Office Hours brought together customers who are actively exploring how Box AI can be applied across a wide range of scenarios. Conversations touched on everything from image content understanding and privacy-first data extraction to multi-document queries and summarization of key document insights.Real-world examples included metadata extraction to streamline contract management, smarter image search across large photo libraries, and workflow automation with Box Sign and Relay. Participants also raised great questions around security, GDPR compliance, tailoring AI to organizational terminology, and integration with Microsoft Copilot.We also explored innovative ways to handle non-OCR scanned PDFs and extract insight