General

Hello, We are a platform that allow user setup a webhook and download file automatically from Box to our platform on behalf of user via their app credentials. We have an issue as bellow: We received webhook event from Box FILE.UPLOADED We started downloading the file. But sometime we got error “The archive entry was compressed using an unsupported compression method” After 10 minutes we retried and we can successfully download Please help us know why the error occurred in the first time. Thanks Here is detail log (time in UTC) [2023-12-05 01:16:38.217] 0HMVA8NTOJJO1:00000002 [HookedByBox] data: { "type": "webhook_event", "id": "cc23f5d1-74c3-40ee-8083-2f98dd94c227", "created_at": "2023-12-04T17:16:36-08:00", "trigger": "FILE.UPLOADED", "webhook": { "id": "1850240637", "type": "webhook" }, "created_by": {... }, "source": { "id": "1379611876151", "type": "file", "file_version": { "type": "file_versi

Hello, I have created a box connector application for one of my client who is an Enterprise user. I have used the CCG and approved the application I have created through the Box dev console. So now I have a service account and the requirement is that they will be providing some box urls and based on which we fetch the contents for them. Now as we use the CCG my understanding is that either we need to use the user id who has access to the said URL folders/files to authenticate so that my application can fetch the details Or, use the enterprise id but share the said folder/files in box with the service account email so that our application can use. I currently use this method please confirm if I’m doing it correctly or is their any other way that one account has access to all or my understandng of service account is wrong? @ajankowski , @mwoda, @rbarbosa

Hello Community, I’m relatively new to the platform and could use some guidance on the most effective approach to conduct load and performance testing using the Box API. My objective is to simulate substantial traffic from diverse users simultaneously, each with varying rights and permissions that need to be pre-configured. These users are expected to perform basic CRUD operations and execute various searches on the platform. I am seeking advice on the appropriate method to implement such a scenario on the Box platform. Specifically, I would appreciate insights into the recommended box application type and any other pertinent details that could facilitate the successful execution of these tests. Thank you in advance for your valuable assistance.

I want to change my primary address with the REST API https://api.box.com/2.0/users I would like to change the primary email address of the target user by using login as a parameter in the “login” section, but I cannot do so because of a 400 error. It is a bad_request, but can’t I change the primary address using info? {“type”: “error”, “status”:400, “code”: “bad_request”, “context_info”:{“errors”:{“reason”: “invalid_parameter”, “name”: “new_primary_ email”, “message”: “Invalid value ‘change-test@test.com’.”}]} , “help_url”: “http:/developers.box.com/docs/#errors”, “message”: “Bad Request”, “request_id”: “nwogfbhkcvt2r3mk”}%.

Hello I need contact with support team as soon as possible, we’ve talking with support but they stopped answering so I need some help about this issue, thanks

Hello. Box is reporting warnings and errors in the console when I use the “download” link exposed after I click the “…” in a file’s row when browsing a folder. The error is a 403 (Forbidden) error. I’m pretty sure this isn’t what used to happen. I have my cache disabled, and my browser was restarted today. The warnings and errors in the console make it sound like Javascript is not matched with the resources the browser is fetching from CDN. Here are the console contents. The 403 error appears when I click “download” after clicking the file’s row’s ellipsis. vendors~observability.5ad568aac3.js:1 rumAccessToken will be required in the future … runtime.013a6bc02d.js:1 Initialization of sharing external failed: Error: No remote path is available for the remote name box_docgen_client! … As a workaround, I am able to download if I click on the row for the file, then Box shows me the page for the file, and I can successfully download the file via the “download” button at the top right. So t

I’m attempting to use the Box Embed widget to serve as a file uploader – from the parent application, I would like to listen for events for things like onFileUpload, onFileDelete, etc. I’m wondering if the widget broadcasts any messages that would allow me to do this? The problem I am trying to solve is to upload a file to the Box embed widget, and then store the file path of the newly uploaded file in the parent applications backend. But currently I do not receive any information back after the onFileUpload event, so the parent application does not know what the uploaded file path is. I’m open to any and all other approaches that might unlock that. Thanks in advance for any guidance.

I misconfigured my application within developers.box.com and deleted it to create another one and start the correct configuration. When deleting the app, I forgot to remove the public key from my bubble.io app. When creating a new application, I can no longer use the public key of my bubble.io application because it says that it is being used. However, I no longer have access to the application that I deleted on developers.box.com to remove the public key. How to resolve this?

Hi @matt.riley Our integration developer is trying to apply metadata in production but getting the following error ‘‘[404] not_found - Specified Metadata Template not found While it is working in sandbox, also I have tried using Box CLI to add the metadata using the “as-user” for the developer account and it is giving this error “Unexpected API Response [403 Forbidden | kvmbobhjn3tf8x1g.049584c0275b75bfb5775df5fa19eac6c] access_denied_insufficient_permissions - Access denied - insufficient permission:” while I have invited the user to the folder with an Editor permission. Let me know if you need more details. Best Regards

When I create a developer account and I try to create an app, but there is no way for me to approve it. The admin console is no longer available, and I cannot find a way to test anything of what I do. Because of the admin account not existing I cannot use JWT authentication to do tests or any of that.

I have a client who is an Enterprise user. I need my application to get the enterprise users details and folder in my app. Currently as part of development as there is no enterprise account avaialable for developers we are using our personal client id and secret to access our files. To access the entire Enterprise, request Enterprise access and submit your app for authorisation. Then for our enterprise client , how should we go about? Where should we request the enterprise access.

My storage was full. I deleted the biggest past and nothing happened. It says that my storage is still full. There is nothinh in the trash past. I don´t understand what is happening.

Hello, I am using Box CLI Box folders:download in GitHub Actions, and I want to download it to a specific path. When I trigger action, it downloads it to C:\Users\Administrator\Downloads\Box-Downloads I can’t believe this is not already thought off - maybe I am missing something but I couldn’t find the flag for this in https://github.com/box/boxcli/blob/main/docs/folders.md#box-foldersdownload-id thank you ~Laith How to achieve this?

Can I add query params to redirect-uri. I am using box oauth2 python sdk.

I am trying to get the some folder information from my box folder but when I am executing the code getting this error “{“type”:“error”,“status”:404,“code”:“not_found”,“context_info”:{“errors”:[{“reason”:“invalid_parameter”,“name”:“item”,“message”:“Invalid value ‘d_167383943946’. ‘item’ with value ‘d_167383943946’ not found”}]},“help_url”:“http://developers.box.com/docs/#errors”,“message”:“Not Found”,“request_id”:“dlcl7ahjegv6pt82”}” I’ve even searched in the box support and found the same error ( Not able to get folder info using access token - SDKs & Tools / Python - Box Developer Community and followed the same but those guidelines mentioned in that chat is not supported by our organization. can anyone help me on this error.

I have a new Box account. I created a new Box app from the developer console to process files stored in Box using a Python script. But the app_user_auth.authenticate_user() step is failing with below error **BoxOAuthException**: Message: Please check the 'sub' claim. The 'sub' specified is invalid. Status: 400 URL: https://api.box.com/oauth2/token Method: POST My python code looks like below from boxsdk import JWTAuth, Client import json with open('./settings_config.json','r') as file: config_json = json.load(file) auth = JWTAuth.from_settings_dictionary(config_json) service_account_client = Client(auth) app_user = service_account_client.user(user_id='xxxx') app_user_auth = JWTAuth( client_id=config_json['boxAppSettings']['clientID'], client_secret=config_json['boxAppSettings']['clientSecret'], user=app_user, jwt_key_id=config_json['boxAppSettings']['appAuth']['publicKeyID'], rsa_private_key_data= config_json['boxAppSettings']['appAuth']['privateKey'],

Hi All, I created a free developer account and create an app. I was able to generate the key for jwt authentication. I have 2 question which is blocking me Am I service user, or I need to create one? If So how, the documentations gives no info if any specific licenses are required On downloading the pub key json, i see enterprise ID =0, is this expected? I am getting an error on running my code. {‘error’: ‘invalid_grant’, ‘error_description’: "Please check the ‘sub’ claim. The ‘sub’ specified is " ‘invalid.’} Please help.