👋 Hi ​@hans8501 Welcome to the Box Community!

It’s possible that you have a “Viewer Uploader” access level. I outlined the definition below for quick reference:

• A combination of Viewer and Uploader.

• Has full read access to a folder and limited write access.

• Able to preview, download, add comments, generate shared links, and upload content to the folder.

• Not able to add tags, invite new collaborators, modify file names, or delete items in the folder.

• To update a file, people with this permission had to download a file, edit it locally, and re-upload (using the same file name).

• Can use Box Edit to perform the same action (download, edit, and re-upload) seamlessly.

See What Are the Different Collaboration Roles in Box? community article to learn more about roles.

You can also check out this support article: Understanding Collaborator Permission Levels

To check and modify your access, please reach out to the file/folder owner. Have a wonderful day! 🌻

I am the owner and administrator of the folder and the files. Why can I not edit or delete my own files, even if they are Not locked? It says my file is being edited, but I am the only one that can edit it, and it is not open online, and I even restarted my computer. What the heck. 

👋 Hi ​@kristina.wolf, welcome to the Box Community! We're sorry you're experiencing trouble editing or deleting files you own.

To help us investigate, could you first confirm whether your account has any restrictions set by the admin? In some cases, accounts may be configured with limited permissions such as “Cannot delete & edit,” which could explain the issue. You may reach out to your admin to check your account status.

If that’s not the case, and you're still encountering problems, please share the following details so we can take a closer look:

• Which application are you using when attempting the action (e.g., Box Web App, Box Drive)?
• Are other users experiencing the same issue?
• What is the file type, and does this happen with other files as well?
• Have you tried closing all apps that might be accessing the file (especially Office apps) that may trigger a “being edited” status.

Additionally, please try the following troubleshooting steps and let us know if the issue persists:

• Clear your browser’s cache and cookies
• Try accessing the file from a different browser or computer
• Attempt to open the file using a different network

Thanks for your patience and cooperation. We’re here to help get this resolved! 🙌