Box Platform

Has anyone else experienced the Box AI API Q&A endpoint returning 403 issues on all queries since last evening? It seems like the same API calls that were working yesterday are failing as forbidden, even though nothing changed with the App client’s permissions. Already verified the Client ID we are using has access to the file’s were using in the request but now only getting 403 back.

I am getting {"type":"error","status":404,"code":"not_found","help_url":"http://developers.box.com/docs/#errors","message":"Authorization Failed","request_id":"redacted"} when I call https://api.box.com/2.0/tasks/{task_id} though I have no issue listing all tasks using the same token with https://api.box.com/2.0/files/{file_id}/tasks

I can’t change redirect urls, all action fail, can’t add, can’t remove, can’t edit ​​​Box Developers Consolewith browser request Box cfg RequestResponse Body 

In today’s digital world, education has expanded beyond classrooms. Many parents now prefer online platforms for teaching their children important subjects, including religious education. One of the most effective ways technology is being used is through online Quran learning platforms.These platforms offer: Interactive classes with qualified teachers. Flexible schedules that suit children across different time zones. Digital resources like Noorani Qaida, Tajweed rules, and translation guides. Safe learning environments with parental supervision options. At Quran Kids Online, we provide kids with structured online Quran classes that include Tajweed, memorization, and translation. Our mission is to make Quran learning easy, accessible, and engaging for young learners worldwide.Technology has truly bridged the gap between teachers and students, and with platforms like Box supporting collaboration and education, the future of online learning looks even brighter.Question for the comm

Calling all developers! The Box Developer Platform is evolving rapidly to support the next generation of custom integrations and AI-powered applications.In our latest product roadmap session, we deep-dived into emerging headless interfaces, including connecting AI agents (like ChatGPT and Claude) to your Box instance via the Box MCP Server.We also discussed simplifying the developer experience with the upcoming npm install box command, providing AI unit entitlements for free developer accounts, and making the Box AI agent accessible via Slack and MCP. 📌 Read the full developer breakout summary and watch the session here!  

I created a box developer account to investigate how to integrate our customer's Box repository with our tool. Everything went create with Oauth and the developer token, but when I started experimenting with Client Credentials Grant, I simply can't get it to work.When I try to make a request with the client id, client secret and my own user ID, I get:"App is not yet authorized for use"In my console I can see messages like:"Log in or sign up for a Box Developer account to access all of the Developer Console features."Which is something that also pops up at the top of my Developer Console page. Not sure how I can create a Box Developer account since, as far as I can tell, I already have one.

Would the custom agent’s activity be tracked with “BOX_AI_USER_REQUEST”, the same event type as the Box AI chat? Or is it different for custom agents?

Hi Team,I created an Oauth application in box developer console, it is showing status as pending enablement. How can I get it enabled. I need this application as part of automating our workflow. please suggest

We have a Box Co-Admin account with the following permissions enabled: Manage Users Manage Groups View Users' Content Edit Users' Content Log into Users' Account The Co-Admin can successfully impersonate regular managed users using the As-User API.The same Co-Admin can also view another Co-Admin's files and folders through the Content Manager functionality in the Box Admin Console.However, when attempting to access the other Co-Admin's content using the As-User header, the API returns HTTP 403 Forbidden.Questions: Is Co-Admin to Co-Admin impersonation supported through the As-User API? Is the 403 response expected behavior? If Content Manager can view another Co-Admin's content, is there a public API equivalent to Content Manager? Is there a supported way to programmatically access another Co-Admin's content for migration purposes? Any documentation references would be appreciated.

I am having a challenge with the Claude MCP Integration. Has anyone experienced this and has a solution? Claude for Box MCP Integration — File Version Upload FailureIntegration: Claude for Box (Official MCP integration, listed in Box App Center) Issue: The Claude MCP integration is unable to upload new versions of existing files despite being fully authorized. The integration returns a permissions error when attempting to call the Box file version upload API endpoint.Authorization status: The integration shows "Integration Added" in Box with the following granted scopes:Read all files and folders stored in Box Read and write all files and folders stored in Box Manage Docgen Requests Manage AI RequestsExpected behavior: With read/write scope granted, the integration should be able to upload new versions of existing files owned by the authorized user.Question for Box support: Does the Claude for Box MCP app (published by Box in the App Center) have the item_upload scope enabled in its ap

I’d like to report that it’s impossible to authorize third party app using Android WebView. All Android apps seem to be affected by that unless they use external browser or Box app for auth. Regular flow should be: Login page → enter credentials → Grant access pageCurrent broken flow is: Login page → enter credentials → Blank page and no authorization code returned I was able to capture error log from js console, I guess this prevents the grant page from showingmain-preload.f0bdd4e4aa.js:69 Uncaught (in promise) TypeError: Cannot read properties of null (reading 'getItem') at 91049 (main-preload.f0bdd4e4aa.js:69:37140) at y (runtime.d0fed8b796.js:2:146219) at 60972 (main-preload.f0bdd4e4aa.js:69:9428) at y (runtime.d0fed8b796.js:2:146219) at 31988 (main-preload.f0bdd4e4aa.js:8:41008) at y (runtime.d0fed8b796.js:2:146219) at 38736 (main.89da41b464.js:1:213) at y (runtime.d0fed8b796.js:2:146219)91049 @ main-preload.f0bdd4e4aa.js:69y @ runtime.d0fed8b796.js:260972

Anytime a user signs and creates a document it’s supposed to trigger my webhook, but that trigger is not happening regardless of what I do. 

We are using the BOX API with a service ID to connect and fetch files from BOX.The connection is working successfully, and able to fetch filenames and metadata with IDs. But  although the API connection is still successful, no files are being fetched from the search query even though the data is available in BOX.Could you please help us diagnose the issue and let us know if there are any API limitations, token/session expiry issues, rate limits, scheduled maintenance activities, or permission-related concerns that could be causing this behaviour?long offsetValue = 0;long limitValue = 2000000;BoxSearch boxSearch = new BoxSearch(api);BoxSearchParameters searchParams = new BoxSearchParameters();searchParams.setQuery("*");List<String> folderIds = new ArrayList<>();folderIds.add(folderId);searchParams.setAncestorFolderIds(folderIds);do {searchResults = boxSearch.searchRange(offsetValue, limitValue, searchParams);  for (BoxItem.Info itemInfo : searchResults) {     System.out.prin

i have a shared Folder created by different enterprise.i have created JWT app in my own account and trying to access this folder.Facing 404 and not able to access this shared folder. Any solutions?

I am building a multi-tenant SaaS platform and looking to integrate Box. Here's the use case:  - Customers have their own existing Box accounts  - Each customer would share one specific folder in their Box with our account  - Our backend needs to create subfolders and upload files into those customer-shared folders automatically  - Content should live in the customer's Box, not oursWhich authentication would you recommend? The concern of using OAuth is that when refreshing a token it invalidates an existing token which could create issues across tenants. But I am not sure if App User and Service Account are intendedly made for the case when customers are box users

I am currently developing an integration that relies on Box webhooks to maintain a synchronized state between Box and my application’s internal database. I have encountered a discrepancy in how Box triggers events for nested folder structures during trash and restore operations.Observed Behavior:Deletion: When a parent folder containing multiple sub-folders is moved to the trash, the Webhook API correctly emits a FOLDER.TRASHED event for the parent folder, followed by individual FOLDER.TRASHED events for every nested sub-folder. This allows my application to accurately update the status of each item in my database. Restoration: When I restore the parent folder from the trash, all nested sub-folders are correctly restored in the Box UI. However, the Webhook API only emits a single FOLDER.RESTORED event for the parent folder. No events are generated for the sub-folders that were restored as part of that tree.Technical Impact: Because my application relies on individual events to trigger

現在クライアント先でDX推進支援をさせていただいている者です。クライアントの会社でBoxを使用しているのですが、Box relayを含むツール・サイトの情報を一つのサイトに集約して表示する仕組みの構築を検討しており、調査を進めています。つきましては、製品仕様について以下の点を聞きたいのですが、お詳しい方いらっしゃいますでしょうか。---【質問】1. API利用規約上の制限について   - 弊社の社内サーバー（Azure VM・AWS等）からAPIを呼び出すことは、利用規約上問題ございませんでしょうか。   - データの二次利用（ダッシュボードへの表示）に関して制限事項がございましたら、お教えいただけますと幸いです。　※アクセスは社内メンバーに限定され、インターネット経由での利用を前提としております。

Can anyone provide the details of each stream type on how old events we receive.1. stream_type : all : how much back in time the events will be ? there is no documentation stating this2. stream_type: changes : how much back in time the events will be and will I get all the collaboration events without any exception ?3. stream_type: admin_logs : how much back in time the events will be and can we filter a single user events ? As per documentation it will be 1 year and we can give start and end time between which we need events for4. stream_type: admin_logs_stream: how much back in time the events will be and can we filter a single user events ?

Hi Team,I have requirement for generating the  USER_AUTHENTICATE_OAUTH2_ACCESS_TOKEN_CREATE event. I tried with configuring the OAuth 2.0 and getting Client ID, Secret. Tried every bit possibilities but no luck so far. Note : I have this Box Enterprise Trial account.  

I am using Box API v10 via the Node SDK to query for Folders, specifically:client.folders.getFolderItems(parentId) // parentId is a folder name that exists (e.g. ‘QCG Test’) The value I am receiving from Box API does not match the Folder ID found in the URL of the folder when viewing My Account.For Example:My folder name is “QCG Test” with an Id (from Box URL) of: ********5204The value received when I query for this Folder ID from the API returns as: ********0532Note: The values above are edited to censor the full ID. The censored digits do not match as well.

Hey, is it possible to add sha1 to v3 items bulk endpoint?

I would like to change the name that appears as the "updater" when a file is updated via a Box JWT authentication app.I have already tried changing the JWT application name itself, but this did not change the associated Service Account name. Additionally, when I attempted to modify the automatically generated Service Account name using my Box Admin account, I encountered a permission error and was unable to save the changes.Could you please let me know if it is possible for Box Support to change this Service Account name (or its display name) on your end?Thank you for your assistance.Best regards,

With some help from Claude we built a standalone Box Mock service which responds to most APIs (well, most the ones our app uses).   YMMV but it’s here if you find it helpful:  https://github.com/transparency-analytics/box-mock

Im creating Webhook to setup a Automatic trigger that will notify my project application if there is any change in the Box side (Ex: File Uploaded).The setup was fine, but i didnt receive any data delivered to my application. After checking, turnout my application doesnt allow public network traffic, and it would need to setup an IP allow list for Webhook to be able to connect. ( I did check with our testing environment that allowed public traffic. It worked)I had follow this ip address list from this site : https://support.box.com/ips but it is not working yet.Also, I tested with webhook.site and get the data coming from 74.112.186.xx instead of the ip from the list above. So my question is : Do Box’s Webhook data come from a static range of IP addresses. If so, can I get the info anywhere? Best Regards.

Subject: OAuth invalid_client after login — Custom App with valid credentials Authentication Type: OAuth 2.0 (User Authentication) Status in Dev Console: Enabled Status in Admin Console → Platform Apps Manager → User Authentication Apps: Enabled Issue: The OAuth authorize endpoint returns "invalid_client" after the user logs in (logged in as the app owner [removed by moderator] ). The error page shows Error: invalid_client with no Show Details revealed. What I have already verified: 1. Client Secret is correct — confirmed via curl POST to https://api.box.com/oauth2/token with a fake auth code. Response: {"error":"invalid_grant","error_description":"Auth code doesn't exist or is invalid for the client"} This proves client_id + client_secret are accepted by Box's token endpoint. 2. Redirect URI is registered exactly as sent in the consent request: 3. Scopes: Read all files + Write all files (Content Actions) 4. App is enabled in both Dev Console and Admin Console 5. I am the developer w