I’m utilising the Box Sign Events API to construct my workflows.
The API provides capacity to monitor the sign document when it is converted to a .pdf
file, using the SIGN_DOCUMENT_CONVERTED
event. However, this event does not seem to trigger - I’ve tried using different sign document file formats. They all get successfully converted to a PDF for signing, but the CONVERTED
event never seems to show up in the enterprise events stream (admin_logs_streaming
).
Similarly, I’m also not able to trigger the SIGNER_DOWNLOADED
event - the documentation states that: “A SIGNER_DOWNLOADED
event_type
is produced when a signer downloads the signing document.”, but when I test this out, I only receive an additional SIGN_DOCUMENT_VIEWED_BY_SIGNER
event (note that this isn’t the event upon opening the sign document email, but an additional one when I click the download button in the Box sign UI). Is this an intentional behaviour? If so, how do we trigger the SIGNER_DOWNLOADED
event?
Could someone please help resolve the discrepancy here?