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Hello there I am developing an integration for a customer that uses BOX. I have created my own box account to develop and test the integration. Today i wanted to test it out on the customers enterprise. They could add and authorize the app easily via the client id. However the app service account needs to be added as a collaborator to the folder it needs to see. This is where we ran into trouble, as BOX refused to add the service account since it was from a different enterprise. Is it possible to add a serviceaccount from a different enterprise at all? I am going at this the wrong way or is there some trick that i have missed. Best regards Malte
Hi Team, I am facing issue while uploading file to folder, I am having collaborator access for uploading file to a folder. My colleague has added me as collaborator (Admin) in app. When using Developer Token of that app I am able to upload file on folder, but when generating Access Token and using it to upload it gives me below error: Error when uploading using Generated Access Token: { “type”: “error”, “status”: 404, “code”: “not_found”, “context_info”: { “errors”: [ { “reason”: “invalid_parameter”, “name”: “parent”, “message”: “Invalid value ‘d_244280116703’. ‘parent’ with value ‘d_244280116703’ not found” } ] }, “help_url”: “http://developers.box.com/docs/#errors”, “message”: “Not Found”, “request_id”: “6sq71ghlvfufpj1r” } I am generating token using client credentials and authentication for my app is OAuth 2.0 Can someone tell me what is issue or what i am missing in this implementation? Thanks
Hi Team, I am planning to connect Box application using O-Auth method with a BI tool. However, while doing so I am running into some errors which should not be the case. Could someone help explain why this is happening. Attached are few screenshot for reference.
Hi, I am running this API call. ‘https://api.box.com/2.0/workflows?folder_id=FOLDER_ID’. When I run it, I am getting a 404 error. Here’s what I’ve done so far. I know it’s not an authentication issue because I can run ‘https://api.box.com/2.0/folders/FOLDER_ID/items’ just fine. I know it’s not an issue of there not being a workflow in the folder. I was able to successfully make this call yesterday. And I can SEE the workflows on the front end. I had our company box admin run this API call with his root account and got the same 404 error. What am I missing? Again, it’s super odd to me because I ran this just fine yesterday morning.
Hi I’m building a PHP app and I implemented the OAuth flow described in the documentation developer.box.com OAuth 2.0 without SDKs - Box Developer Documentation Explore the Box APIs and SDKs to use for app development, API documentation, developer support resources, and access the Box Developer Console however, after I successfully receive my refresh token, it only works for one request, the following request always fails Any reason why it won’t allow me to use the refresh token again in offline mode? Thanks
I want to to know if there is a webhook that can notify similar information that following: status.box.com Box Status Welcome to Box's home for real-time and historical data on system performance. because this status usually has too much delay. What do you think about, as a workaround, just use some general webhook, and finally if I didn’t receive a response it sounds like the service is unavailable?.
Hello, I’m using the cloudsync by synology for mirroring files. On 29/11/2023, I have noticed that one or two out of ten files are synced after 4 hours since the files was uploaded to the Box(Others was synced immediately). That problem persists for half a day. After some investigation, I have got to know that cloudsync uses the box event api and the event was delayed. I got the event data below by calling the api using curl command. The event data shows that recorded_at is about 4 hours later than created_at. { "type": "event", "event_id": "6a6e8892b56aa016e60dac75973e3c16ac06148f", "created_at": "2023-11-29T23:42:29-08:00", "recorded_at": "2023-11-30T03:43:23-08:00", "event_type": "ITEM_UPLOAD", "session_id": "v5wegwhkd6bo63sk", ... Now, I have the following questions below. How often does similar event delay occurs? How long is max expected event delay? Regards,
Hi all, I was wondering whether the Events API call has the same rate limits as described here. Due to its potential huge-size in enterprise environments, i wondered if it really falls under the 100K per month for an enterprise for example. If an enterprise with a lot of users has a SIEM tool and a few more integrated tools, this can be reached easily. Also - how the rate limiting of a client-credentials authenticated app is measured? is the app considered as a “user”? Another question i had, is whether i can filter out events based on their type (for example filter out login events etc). Thanks a lot.
Hi Team, I am working on an app integration to poll and parse Enterprise Event Stream API. I found the documentation for the list of events at the following link: https://developer.box.com/guides/events/enterprise-events/for-enterprise/#event-types 👍 Just wondering if there is documentation that explains the JSON response document for each event as it seems to vary a little based on event - example: CONTENT_ACCESS/LOCK/UNLOCK/EDIT has additional_details field. Thanks Andy
Hello all, I am using the download file API with a downscoped token to allow the user to download files directly from their browser as part of an application where box is hidden from the user (https://developer.box.com/guides/downloads/in-browser/). This works fine, except that the response includes a Content-Disposition header with the value set to “attachment;filename=…”. Ideally, I would want a response with Content-Disposition set to “inline;filename=…” so that the default behavior for browsers would be to preview the file rather than downloading it. So my questions: Is there a way to force box to return an inline disposition? If not, is there another endpoint/workaround I can use to achieve this (without recreating a preview system myself)?
I am trying to post comments on files in box using rest api callouts.It is asking for auth token.I have already authorized the app in box.I am not sure how it will work.if anybody has a working example in postman etc.
Hello everyone. I created a custom app in september 2019 and I have been using it since them to automate some of my monthly tasks. It is able to upload and retrieve files data as I need, but not to list neither delete due a low regularity of usage of these functions, mainly because I’ve used to manage and delete old files using web Content Manager. Unfortunately I am not able to do it anymore. If I understood it well, now the feature is restrict to plans upper to Business Plus. I got the point to restrict users management, but wouldn’t it be bad for Custom Apps that haven’t a full self-management (CRUD) files feature? We must consider that some apps does not even have an UI, some finished and delivered apps to final users could not implement a full management, and even there is a needing to write more code and spend time to fix a issue that can’t be solved due a policy plan change Thanks.
Hi Team, What will be endpoint of API if subdomain enabled. Example - Default URL - https://api.box.com/2.0/events If enabled subdomain can we use API with default URL or do we need to use subdomain?
Regarding the plan mentioned in the https://www.box.com/pricing/business, we have below queries. Will the “\events” API availability change as the plan changes ? List Of Event type will change as per the Plan ? Will Enterprise events type include user events type ? What minimum paid account required to access the Enterprise event via “\events” API?
Getting below error in /users API Request - curl -i -X GET “https://api.box.com/2.0/users” \ -H “authorization: Bearer <ACCESS_TOKEN>” Response - { “type”: “error”, “status”: 403, “code”: “access_denied_insufficient_permissions”, “help_url”: “http://developers.box.com/docs/#errors”, “message”: “Access denied - insufficient permission”, “request_id”: “qcyqnkhl1oprc6uk” } What permission or paid account needed to access above API ?
Some of our users are getting flagged for going over their allotted API calls per month. We’re aware that this is part of the user’s Box’s billing plan. This is a pretty inconvenient limit. Our use case requires us to do full periodic syncs, where each sync making: ~2 API calls per folder, 1 to retrieve its children and 1 to retrieve its collaborations ~1 API call per file to retrieve its collaborations We do use webhooks to reduce how often we make these calls, but it still doesn’t guarantee control as a developer, especially if a user has thousands of files. To remediate: Are there any API calls that can pull the latest changes to folders & files, instead of us needing to do full periodic syncs? Or is there any other recommended practice so that we can reduce the # of API calls we need to make. Is there a programmatic way to access the user’s monthly limit? Does this limit apply to an individual user or the entire account of users? Any plans to remove this limit?
I tried to create an access token using the following details { grant_type: ‘client_credentials’, client_id: “2yuh6hjmzagiw5hr8tqhxvcqkcgyiw4c”, client_secret: “my client secret”, box_subject_type: ‘user’, // box_subject_id: ‘my user id’, // }; I am getting following error even after providing the correct credentials: data: { error: ‘invalid_grant’, error_description: ‘Grant credentials are invalid’ } my app setup is : 1.server authentication (Client credential) 2. app access only please let me know how to resolve it
We are trying to access the file name using the box api. To do that we are using OAuth authentication. But we authorization is pending and we reached out to Admin contact still waiting for the reply. Can someone pls suggest best way to integrate box with our application to read the file name which is in Box. Please do the needful Thanks in Advance.
I have a question about the conditions under which the following error occurs when using the zip archive download API. developer.box.com Download zip archive - API Reference - Box Developer Documentation Explore the Box APIs and SDKs to use for app development, API documentation, developer support resources, and access the Box Developer Console The error in question is ‘enterprise_too_many_concurrent_downloads’. Is the following understanding correct? For example, if 11 users, each belonging to different companies, use the same custom app at the same time and perform zip downloads, enterprise_too_many_concurrent_downloads will not occur (assuming parallel downloads are not performed in each company). I would like to see if the enterprise_too_many_concurrent_downloads error is related to the number of parallel downloads for my company rather than the total number of parallel downloads for my custom app’s users.
Hi teams, We are facing an issue with the search API of Box. For example, if I have files named ‘image-1’, ‘image-2’, and ‘image-3’ in Box, and my search term is ‘image,’ I noticed that the ordering of results is not consistent. The order of results varies each time I invoke the API. This inconsistency affects the API results, especially when we use pagination. For instance, if I query to get the first 20 results and then use the ‘offset’ value to retrieve the next page of results, I observe that there are repeated results from the previous API call. Please consider this issue and provide us with a resolution. Thank you
Hi! I noticed in the docs that there’s a limit to 10 enabled box skills per enterprise instance. Box Support Enabling and Configuring Box Custom Skills This article presents the basic information Box administrators must know to enable, maintain, and manage Box Skills for their enterprise. You must be upgraded to the latest version of the Admin Con... I’m new to box, so I’m not sure what an enterprise instance is. Is that a billing or organizational concept? Here’s our use case: our customer is a subsidiary of another company that runs events. Our customer drops their assets into a folder per event. There are other subsidiaries that also run events and at some point we’d also like to get them as customers. What do I need to ask them about their installation so I can figure out how many custom skills we can add? If each subsidiary has its own box instance then it’s 10 per subsidiary. But if they have one enterprise instance (l
Hello everyone, I’m integrating Box.com into my React application. When I redirect users to this URL for Box login, const boxAuthUrl = `https://account.box.com/api/oauth2/authorize?response_type=code&client_id=${encodeURIComponent(CLIENT_ID)}&redirect_uri=${encodeURIComponent(BOX_REDIRECT_URI)} i’m facing an issue with some accounts. Often, when the user is redirected, they end up at a different URL. How can I resolve this issue? Can anyone help?
Anyone seeing this pop up again? Starting on Nov 10th I began seeing large increase in “Error on Convert” Same issue as Create Box Sign Request API results in failure while converting though that one is marked as Solved. It’s the same outcome, though perhaps could be a different cause. My guess would be there is an issue again on the Box side, because nothing has changed in my API calls and like with last time, some calls succeed while others result in “Error on Convert”.
I’m trying to check with an API how many times a file has been accessed. Since there is no API to obtain the insight information provided on the web screen, I think that the FILE (Full) objects shared_link.download_count and shared_link.preview_count are appropriate alternatives. However, these values always remain 0 whether I preview or download the file. When are download_count and preview_count updated?
Hi all, I am trying to test out connecting my retool web-based application to take an uploaded file and send it to my box drive via the upload PUSH. The below screenshots show my settings for setting up the API connection, and then the form information for the PUSH. However, when I run it I get a 400 code with a blank message (“”). When I look in the response, It also states a 415 error of invalid file type (see attached). The file is stored encoded with base64 (not sure if that is the problem since the documentation states a string or binary. I am not sure if this is a box issue, retool issue, or user issue (or a combination).
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