"Source User is locked"

Question

I’m an admin trying to transfer files from one user who has left our organization to her supervisor… however… I am getting an error "Source User is locked" with the API or “...is in another operation” when attempting to move files or change the folder owner in Box -- it’s been several days and it just never changes.

I’ve tried several things and tried waiting for days -- but this is just a weird account that won’t budge.

jscire · Answer

Has anyone found a solution to this? I have seen these errors usually clear up after an hour or so depending on the amount of files in transit, but in my case I have 20 users that are all locked at the same time and they have all been locked for over 24 hrs.

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