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Question

Which API calls are chargeable

  • September 8, 2025
  • 2 replies
  • 274 views
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We are needing further clarification on which API calls are chargeable in regards to custom apps.
It seems like from our testing that below is true :
1 : Upload/Download calls are NOT charged
2 : Failed calls are NOT charged

We are looking at developing a new custom app that will replace our current one for provisioning/deprovisioning users on a daily basis as we are a large org and want to do more than just creating/disabling/deleting users like having reports automatically run or updating metadata.
Is there a list or document that details which calls are chargeable and which aren’t?
Thanks!

    2 replies

    Jey Bueno Box
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    • Jey Bueno Box
    • Community Manager
    • September 8, 2025

    Hi ​@Pawheeler, thanks for reaching out.

     

    We currently have limited visibility into the specifics of chargeable API calls, including their rates. For more information, we typically recommend connecting with our Sales Team or your assigned Account Team if applicable.

     

    Looping in ​@jnischan Box and ​@dzarazua Box for visibility and to help facilitate internal discussions. Thank you! 🙌

    dzarazua Box
    • dzarazua Box
    • Box Employee
    • September 9, 2025

    Hello ​@Pawheeler ! Jordan and I just provided you an email follow-up on this today. We can triage these questions through that!

     

    Talk soon,

    Daniel 

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