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Question

Box Support Case

  • July 1, 2026
  • 1 reply
  • 23 views

I was asked to send my logs and in the final message, it said to create a support case. Would be good to have a box with a form to fill out to create a support case - it was hard to find this screen.

1 reply

Jey Bueno Box
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  • Community Manager
  • July 1, 2026

👋 Hi ​@MRAllen, welcome to the Box Community!


To share your logs for investigation, you can submit a ticket to our Product Support team. Here’s a helpful guide on how to open a case:


If you’re unable to sign in due to account‑access issues, or if your paid‑plan support channels aren’t available yet, you can submit a request using this ticket form. Thank you!