How to merge accounts

👋 Hi ​@Ben Mammina, welcome to the Box Community!

Account‑merging options depend on the type of accounts involved.

• In some cases, this means merging two enterprise accounts; or,
• It may involve downgrading users to free personal accounts and then inviting them into the current enterprise as managed users.

Just a quick note: personal accounts themselves can’t be merged.

Could you share a bit more about your setup and what types of accounts you’re working with? That will help us point you to the best approach.

How do I merge 2 enterprise accounts? Both are enterprise business accounts.

👋 Hi ​@m-thal, welcome to the Box Community! I’ve moved your post to this relevant thread.

To merge two enterprise accounts, the primary admin of the account must request an enterprise merge or user migration by submitting a Service Request ticket.

Learn more about this process and guides before submitting your request:

📌 Moving Users Between Enterprises in Box

Thanks, and let us know if you have any other questions.