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Hi there, our admin setup an app for us but we wanted to change the name so when our users add the app user as a collaborator to the folder, it will display something that they can understand.

 

In the app configuration, the App Name has been changed, but the user display name still shows the old name. Is there a way to update that?

 

Example

App Name (old): box_app

App Name (new): box_utility

App Email: 'AutomationUser_######***email address removed for privacy***



App Display Name: box_app

(still stayed the same before and after the app name change).

Did you ever get an answer on this? I am having the same issue.


It took me a while to figure it out since it isn't well documented, but here is how you can change the user display name.

 

Log into the Admin Console (https://app.box.com/master/) and go to the Content tab in the sidebar. Find the user/app name you want to update and right click on it and select 'Log in to user's account'. Once you log into that account, in the top right corner (circular icon), click and select Account Settings. Click on the Profile tab on the Account Settings page, and change Your Name to the new display name you want and click Save Changes in the top right corner. It should now reflect the new name. Hope this helps!


This is exactly what I needed. I was trying to do so through the CLI using this: 

box users:update ID --name="new name"

For the ID I was using the ID listed from

box users:get me

and I was getting a 403 error: 

Unexpected API Response e403 Forbidden | ...] access_denied_insufficient_permissions - Access denied - insufficient permission

Following your steps fixed it for me. Thanks for posting! 


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