I am using a free account of Box, which provides me with 10 GB of storage. My account settings show that I have used 1.8 MB of that storage. However, when I try to add a file I get the error in the below screenshot. You can see in bottom right of the background that the file failed to upload because “Account storage limit reached”. How can I solve this issue? It’s severely interfering with a project I’m working on.
👋 Hello
This error message appears when either the user's own account or the account of the owner of a shared file or folder has reached the storage limit.
It looks like you're collaborating on a shared file. Please reach out to the owner so they can review their storage allocation, free up space, or upgrade if necessary. Afterward, try uploading your content again.
Feel free to reach out if you have any other concerns. 🤗
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.