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Initially, the Box Drive wasn't working at all. I was unable to uninstall it as well as it kept saying another app is currently being installed. Even though nothing was being installed. After going through the forum, I was able to uninstall it from below link:


https://support.microsoft.com/en-us/help/17588/windows-fix-problems-that-block-programs-being-installed-or-removed


 


Now, i'm unable to install it again. It either keeps saying that another program is being installed or just gets stuck at the Configuring box. (Please note that i'm able to install/uninstall other Apps fine. It's just the BOX!)


I have tried all the fixes, from disabling all services on the system to scanning the system but no luck. I have upgraded the system from Win 10 to Win 11 as well. 


I have deleted the Box folder from the registry and C Drive as well but no luck. Immediate response would be appreciated.  

Still waiting for a response! This is urgent and there is no other way to open a ticket with you guys.

Hi Maria, 


Welcome to Box Community and glad to help! 


To get a closer look, can you attach a screenshot of your error?


We'd love to further assist! 


 

Most of the time it gives this Msg (please note that nothing is running in the background, the computer is restarted several times and other apps are installing just fine. It only happens while installing Box Drive) 


vvx01HAWRJBB5BYT1KRPKN1H16762.png


When I don't get the above msg, then it proceeds to installation but then gets stuck here


dzo01HAWRM1AA93R9HAJ7DW7KYNCW.png


 

I still haven't received any proper response!!!!

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