Hi Scott, 

Welcome to Box Community and glad to assist! 

Please make sure that you've completely uninstalled Box Drive: 

1. Quit Box Drive


2. Open a Terminal window and run the following command:
   

   fileproviderctl domain remove -A com.box.desktop.boxfileprovider; defaults delete com.box.desktop; rm -rf ~/Library/Application\ Support/Box/Box

   
   

   This command will:

   
   
   • Archive all files that are not synced (not uploaded to Box) from "~/Library/CloudStorage/Box-Box" and move it to a new folder at "~/Box-Box (Archive)
     
     
     

     Note

     
     

     If you already have a "~/Box-Box (Archive)" folder from a previous manual reset, the folder will be named "~/Box-Box (Archive) 2", or if that name is already taken, "~/Box-Box (Archive) 3", and so on.

     
     
     
     
   
   
   • Exclude from the above archive files that are “up-to-date” or synced on Box
   
   
   • Re-create the parent hierarchy of the archived files
   
   


3. While still in the Terminal window, now run the uninstaller script:
   
   • Type the following and press Enter:
     

     /Library/Application\ Support/Box/uninstall_box_drive

     
     
   
   

You do not see your password as you enter it. Just press ENTER when have finished typing it in.

If you do, please reinstall it here. 

Hope it helps! 

I have the same issue with a new 2023 M2 MacBook Pro running Ventura 13.2.1 despite following the directions above. Is the Box drive not able to run on newer Apple silicon devices?