Discover answers to common questions about File Requests to enhance your experience on our platform.

Check out the Box File Request FAQ support article for a resource that will help you understand the process and optimize your file-sharing experience.

In this support article, you'll find answers to questions related to:

• Comparing the current and earlier versions
  
  🔸 Isn’t there already a Box File Request feature?
  🔸 Is there functionality in the earlier version of File Request (v1) that is not in File Request (v2)?
  🔸 What about links to an existing, older File Request?
  🔸 What about existing, older upload embed widgets?
   

• Creating a File Request
  
  🔸 Can I use File Request to upload folders?
  🔸 Can I map multiple upload zones to different folders?
  🔸 When a File Request is created will the expiration time of its link abide by the enterprise setting for shared links?
  🔸 I’m done collecting content! How do I delete my File Request form?
  🔸 Can I turn a File Request on and off?
  🔸 Can I view all of the file requests I’ve created that are active?
  🔸 What if there are one or more features I want to add to the new File Request experience?
   

• Receiving submissions
  
  🔸 How am I notified when someone responds to my file request and uploads content?
  🔸 Does File Request validate the email addresses of submitters?
  🔸 Can someone upload the same file twice in an upload zone?
  🔸 What if I get multiple files with the same name uploaded via File Request?
   

• Metadata
  
  🔸 Can I use more than one metadata template per File Request?
  🔸 What happens if there is an update/delete to a metadata template used in an in-flight file request?

   

• For Admins
  
  🔸 How do I report on who in my organization is creating File Request forms, how many are in use, and so on?
  🔸 How does File Request interact with IP allow lists?
  🔸 Does File Request work if a non-BVE enterprise sends a file request to an enterprise that has blocked app.box.com?
  🔸 Does File Request work if the user creates it in non-BVE and the the tenant changes the setting non-BVE to BVE?
  🔸 What if someone uploads malicious content?
  🔸 Are there any APIs for File Request, and what can I do with them?

   

Related Links

👉 Introducing Box File Request

👉 Using File Request to get Content from Anyone

👉 Administering Box File Request