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Unable to process box sign. Unable to create folder

Unable to process box sign. Unable to create folder

Hi everyone,


I’ve followed the configurations steps of this link https://help.form.io/developers/integrations/esign/esign-example to configure Esign inside form.io. When I try to test the Esign component in a simple form, I am not able to submit because it displays the following error : unable to process box sign: unable to create folder: error: error:1e08010c:decoder routines::unsupported.

All the app configurations are inside box app seem to be okay.


Could you help me with this?


Thank you.

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3 replies

smartoneinok Box
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Hello! We are looking into this and will report back soon.


thanks - Alex


  • Author
  • New Participant
  • 1 reply
  • June 16, 2023

Solved this 😅

When integrating Esign into form.io by copying the Box App credentials and pasting them into form settings, full Private Key should be used (what’s inside the double quotes). I had copied that incorrectly. This is why the submit was unsupported.


Thanks for the response 🙂


smartoneinok Box
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thank you for posting your fix. see you next time!


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