Box Drive upload errors

Hi ​@BryanNicoll 👋 Welcome to the Box Community! We're sorry to hear you're experiencing issues with Box Drive uploads.

This is a known issue affecting both Mac and Windows users, where network errors occur during uploads or downloads. Our engineering team has already investigated and resolved the problem. Could you please try uploading again?

If the issue persists, please let us know:

• The steps you're taking
• The error message you're seeing
• Any specific slowness or delays, and the duration

This will help us further investigate and resolve the issue.

Thank you for your cooperation. We look forward to getting this fully sorted out for you! 🤗

Thank you Jey Bueno.

The issue has been resolved for our users. Thanks for your reply.

Awesome! We appreciate you taking the time to let us know about the issue and for confirming that it has been resolved on your end.

Have a great day, Bryan! 😊

Hi ,

I have encounter a series of the BOX issues, first we have encounter a consistent errors in uploading as below :

And most of our share link was suddenly disable :

  Appreciate your help and recommendation.

Best Regards

King Ann

 👋 Hi ​@King Ann, thanks for bringing this up.

This looks like a bandwidth limit as outlined on our Box Fair Use Policy. Box monitors bandwidth for fair use purposes on an account basis and a shared link basis.

Please check out Understanding Box Bandwidth Limits to learn more.

To confirm the account status, and if you need more information about rate limit and required assistance for account-specific concerns, please submit a ticket to our Product Support.
 

Hope to have this sorted out. 💙

Thank you Jey, I will proceed to submit a ticket for this problem. 

Box Drive is having trouble syncing a lock file created by RStudio. This is not a big deal. However, the Box Drive Windows client throws a very annoying error message over everything constantly because of it.

The error message does not use the normal Windows Notification system. It’s an obnoxious custom overlay, and so it cannot be turned off through the system settings. The error message can be cleared momentarily by telling it to retry (it succeeds), but always comes back within 30 seconds.

How do I tell Box Drive to give up on that file, or at least suppress the error pop-up?

👋 Hello ​@rhigashi, welcome to the Box Community! I've moved your post here to the existing topic related to Box Drive upload issues.

For Box Drive errors, the only available option is to “Retry” the errors detected—there isn't a way to suppress or dismiss them. Sorry about that. If the error continues to appear after retrying, please check the full file path and file type in your local C:\ drive. The issue may be caused by a file type that is ignored or blocked by Box Drive and therefore not syncing. To learn more, please refer to the article on File Types Ignored or Blocked by Box Sync and Box Drive.

To resolve, you can try manually resetting your Box Drive.

To reset Box Drive on Windows

1. Exit Box Drive (if it is running). If necessary, use Task Manager to end the Box.exe process.
2. Ascertain whether any files exist in C:\users\[USERNAME]\AppData\Local\Box\Box\unsyncedFiles. These are files that have not been uploaded to Box. If these files do exist, and if you want to keep them, copy them to any location outside of C:\users\[USERNAME]\AppData\Local\Box\Box\ (such as your desktop). Proceeding with the steps below deletes these files.
   • You may need to show hidden folders to see \AppData.
3. Delete this folder: C:\users\[USERNAME]\AppData\Local\Box\Box.
4. From RegEdit, delete the registry entries under HKEY_CURRENT_USER/Software/Box/Box to clear Box preferences.
5. Restart the Box Drive and follow the prompt to log back in.

If you're still experiencing issues, please open a support ticket so our Product Support team can investigate and assist further.

For more information, check out: Using Box Drive Basics.

We hope to have this resolved for you soon. Have a great day! 😊