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I have received to verification email and clicked the link, but it takes me to a blank screen. I requested to resend the link and was sent to a blank screen a second time.

Hi Cynthia, 


Welcome to Box Community and glad to assist! 


You can generate a new link using the instructions below, 


  1. Visit https://app.box.com/reset and enter the email address associated with your Box account.

  2. Check your email, you will receive an email with a link to reset your password.


    • Password reset links sent via email expire 3 hours after they are sent. If you need a new link after your current one has expired, visit https://app.box.com/reset to have another link emailed to you.

    • If you do not receive an email from Box for this password reset, check to see if your Box account is associated with that specific email address or another email address.

    • Also, check your spam folder in your email client for this email


Thanks for posting!


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