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Question

Unable to give an account Co-Admin

  • June 9, 2025
  • 1 reply
  • 44 views
J

I recently lost access to an my co-admin account due to a domain change in emails.

I created a new email with the original domain email.

I had one of my co-admins try to promote my new email to co-admin but he is unable to promote my new account to co-admin.

Bear in mind, this account is SSO’s so it’s important to keep the proper domain.

 

Any help? 

DonHammons

1 reply

Rona Box
  • Rona Box
  • Community Manager
  • June 11, 2025

Hi ​@jose.mora, 

Welcome to Box Community and we’re glad to help!

 

To elevate your role as Co-Admin, you can reach out to your primary Admin and follow the steps below: 

  1. Go to Admin Console > Users & Groups.
  2. Click the Managed Users tab.
  3. Click the name of a managed user with a Role of Member.
  4. Hover over the Role and Access Permissions section and click Edit (Edit button).
  5. In the Role drop-down list, select Co-Admin.
  6. Select which co-admin permissions you want the user to have. For example:
    admin-console-permissions.png
    To determine if your admin needs other permissions, review the complete co-admin permissions list.
  7. Click Save.

Note

A user cannot be both a co-admin and a group admin. When you make a user a co-admin, they become just members of any group that they are in where they were group admin.

 

Hope it helps! Please let us know if you have questions. 

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