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Question

Unable to edit Keynote on Box

  • April 4, 2025
  • 1 reply
  • 10 views

The last few weeks i’ve lost access to edit Keynote through Box. Keynote for Mac doesn’t sync online, and when i try to select Keynote on the Web, i get a “the connection was reset” error message. 

 

Any suggestions? For years prior, I’ve had no issues editing keynote via either method to collaborate with colleagues. Thanks for any tips! 

1 reply

Jey Bueno Box
  • Community Manager
  • 402 replies
  • April 7, 2025

👋 Hello ​@LT20251127, welcome to the Box Community and thanks for bringing this up!


If haven’t done yet, can you please try the basic troubleshooting steps below:
 

 
Please let us know if this resolved the issue. Have a great day! 😊


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